Patient Access & Registration Specialist

Cincinnati Children's Hospital Medical Center; Cincinnati (OH); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Cincinnati Children's is seeking Registration Representatives to support check-in, registration, and scheduling across various hospital areas including the Emergency Department, inpatient units, and outpatient clinics. Roles may be full-time or part-time, with day, evening, or night shifts available.

Responsibilities include greeting patients, entering accurate information in hospital systems, assisting with admissions and discharge paperwork, and providing excellent customer service while

Qualifikationen

• High school diploma or equivalent.
• 1+ years of work experience in a related job discipline.
• Preferred: Healthcare experience including knowledge of Epic.
• Preferred: Ability to work some weekends.

Aufgaben

• Support patient check-in and registration.
• Greet patients and families and help them through the registration process.
• Enter and verify patient information accurately in hospital systems.
• Assist with admissions, transfers, scheduling, discharge paperwork, and short stays.
• Provide excellent customer service.
• Answer questions and help resolve concerns for patients, families, staff, and external partners.
• Respond promptly to calls, alerts, and patient needs.
• Help create a calm, organized, and welcoming environment - even during busy times.
• Ensure patient safety.
• Confirm patient identity to ensure the right care is provided to the right person.
• Recognize special needs and follow safety or isolation precautions when required.
• Stay aware of patient location and help manage traffic flow in busy areas.
• Protect patient privacy.
• Safeguard patient medical and financial information at all times.
• Follow HIPAA and confidentiality guidelines and access only information needed for your role.
• Support hospital systems and processes.
• Help ensure information and documents are entered correctly to support billing, records, and compliance.
• Work closely with clinical teams, admitting, and environmental services to keep patient flow running smoothly.

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Cincinnati Children's is seeking Registration Representatives to support check-in, registration, and scheduling across various hospital areas including the Emergency Department, inpatient units, and outpatient clinics. Roles may be full-time or part-time, with day, evening, or night shifts available.

Responsibilities include greeting patients, entering accurate information in hospital systems, assisting with admissions and discharge paperwork, and providing excellent customer service while