Registration Representative

Cincinnati Children's Hospital Medical Center; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Cincinnati Children's is seeking Registration Representatives to support check-in, registration, and scheduling across various hospital areas including the Emergency Department, inpatient units, and outpatient clinics. Roles may be full-time or part-time, with day, evening, or night shifts available.

Responsibilities include greeting patients, entering accurate information in hospital systems, assisting with admissions and discharge paperwork, and providing excellent customer service while

Qualifications

• High school diploma or equivalent.
• 1+ years of work experience in a related job discipline.
• Preferred: Healthcare experience including knowledge of Epic.
• Preferred: Ability to work some weekends.

Responsibilities

• Support patient check-in and registration.
• Greet patients and families and help them through the registration process.
• Enter and verify patient information accurately in hospital systems.
• Assist with admissions, transfers, scheduling, discharge paperwork, and short stays.
• Provide excellent customer service.
• Answer questions and help resolve concerns for patients, families, staff, and external partners.
• Respond promptly to calls, alerts, and patient needs.
• Help create a calm, organized, and welcoming environment - even during busy times.
• Ensure patient safety.
• Confirm patient identity to ensure the right care is provided to the right person.
• Recognize special needs and follow safety or isolation precautions when required.
• Stay aware of patient location and help manage traffic flow in busy areas.
• Protect patient privacy.
• Safeguard patient medical and financial information at all times.
• Follow HIPAA and confidentiality guidelines and access only information needed for your role.
• Support hospital systems and processes.
• Help ensure information and documents are entered correctly to support billing, records, and compliance.
• Work closely with clinical teams, admitting, and environmental services to keep patient flow running smoothly.

Education

High school diploma or equivalent

Job description

Primary LocationLocation GDepartmentRegistration & Scheduling (inactive)ShiftN/A (United States of America)SchedulePart timeWeekly Hours40FTE1Employee StatusRegular

Be the first connection in a patient's experience. Registration Representatives play a key role in helping patients and families feel supported from the moment they arrive. In this role, you'll assist with check-in, registration, scheduling, and patient flow. These positions may require extended periods of standing/walking

Location: This position works in areas such as the Emergency Department, inpatient units, and outpatient clinics. We have part-time and full-time opportunities at Burnet (main), Liberty Township, and our neighborhood locations. Shift: Full-time and part-time opportunities on day, evening, or night shift may be available.

What You'll Do

• Support patient check-in and registration
• Greet patients and families and help them through the registration process
• Enter and verify patient information accurately in hospital systems
• Assist with admissions, transfers, scheduling, discharge paperwork, and short stays
• Provide excellent customer service
• Answer questions and help resolve concerns for patients, families, staff, and external partners
• Respond promptly to calls, alerts, and patient needs
• Help create a calm, organized, and welcoming environment - even during busy times
• Ensure patient safety
• Confirm patient identity to ensure the right care is provided to the right person
• Recognize special needs and follow safety or isolation precautions when required
• Stay aware of patient location and help manage traffic flow in busy areas
• Protect patient privacy
• Safeguard patient medical and financial information at all times
• Follow HIPAA and confidentiality guidelines and access only information needed for your role
• Support hospital systems and processes
• Help ensure information and documents are entered correctly to support billing, records, and compliance
• Work closely with clinical teams, admitting, and environmental services to keep patient flow running smoothly

JOB QUALIFICATIONS

• High school diploma or equivalent
• 1+ years of work experience in a related job discipline
• Preferred: Healthcare experience including knowledge of Epic
• Preferred: Ability to work some weekends

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune Consistently certified as great place to work A Leading Disability Employeras noted by theNational Organization on Disability Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability