Patient Access Registrar: Friendly Scheduling & Check-In

Nicklaus Children's Health System; Miami (FL); On-site; USD 33,000 - 44,000; Full time

Job summary

Nicklaus Children's Health System seeks a Patient Access Clerk to greet patients, collect demographic and financial data, and schedule services. You will obtain authorizations, verify payer details, and collect payments as needed.

The role requires strong communication in English (Spanish preferred), accuracy in data entry, and the ability to navigate hospital systems while maintaining confidentiality.

Qualifications

• 1 year of customer service experience.
• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system-wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays

Responsibilities

• Greets patients and families in person or on the telephone and schedules or registers patients for services.
• Obtains demographic, payer, financial, medical information and identification for registration.
• Obtains authorization and collects payments when required.
• Notifies management of insurance/financial discrepancies for approval.
• Directs families to appropriate locations in the facility and ensures proper supervision.

Skills

Customer service

English fluency

Spanish language

Data entry

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Nicklaus Children's Health System seeks a Patient Access Clerk to greet patients, collect demographic and financial data, and schedule services. You will obtain authorizations, verify payer details, and collect payments as needed.

The role requires strong communication in English (Spanish preferred), accuracy in data entry, and the ability to navigate hospital systems while maintaining confidentiality.