Patient Access Registrar | First-Contact Specialist

hhccareers; Southington (CT); On-site; USD 38,000 - 45,000; Full time

Job summary

Hartford HealthCare is seeking an entry level Patient Access Services Registrar to greet patients, collect demographics and insurance details, and coordinate with clinical teams. The role focuses on delivering exceptional service, supporting privacy and safety standards, and meeting productivity targets.

Responsibilities include communicating clearly with patients and staff, utilizing interpreter services as needed, and ensuring accurate documentation for the revenue cycle team.

Qualifications

• Excellent communication and customer service skills at all times.
• Ability to greet patients professionally and handle inquiries calmly.
• Proven problem solving and active listening abilities.

Responsibilities

• Greets patients and visitors in a professional prompt, courteous and helpful manner.
• Answer incoming calls related to patient privacy and services; document visits.
• Verify demographics and insurance information to start patient encounter.
• Utilize interpreter services to perform registration duties when needed.
• Adhere to privacy, safety, and billing regulations during registration.
• Meet daily, weekly, and monthly productivity standards.

Skills

Communication

Customer Service

Problem Solving

Patience

Interpersonal Skills

Job description

Hartford HealthCare is seeking an entry level Patient Access Services Registrar to greet patients, collect demographics and insurance details, and coordinate with clinical teams. The role focuses on delivering exceptional service, supporting privacy and safety standards, and meeting productivity targets.

Responsibilities include communicating clearly with patients and staff, utilizing interpreter services as needed, and ensuring accurate documentation for the revenue cycle team.