Patient Access Referral Coordinator

SWLA Center for Health Services; Lake Charles (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

SWLA CENTER FOR HEALTH SERVICES is seeking a Patient Access Referral Coordinator in the Physician Referrals department. The role ensures confidentiality and smooth processing of patient referral documents, coordinating between internal teams and external providers.

The position requires 2+ years post-high school training in office management or similar study, plus 1 year of medical office experience and terminology knowledge. Strong organizational skills and independence are essential.

Qualifications

• Two years post-high school training in office management and one year of medical office work experience.
• One year of medical terminology.
• Able to work without supervision and understand English grammar and office etiquette.
• Clerical skills and ability to operate office equipment (fax, copier, etc.).
• Familiar with Microsoft Office products.
• Organizational skills and ability to work under deadlines.
• Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision.
• Clear speech and adequate hearing and vision are necessary for clerical activities.

Responsibilities

• Answer telephone calls and arrange appointments for referred patients.
• Mail and/or fax referral forms to designated providers and track them.
• Notify patients of appointments and answer questions.
• Maintain a record of outbound referrals and log them into the tracking system.
• Receive patient records/referrals and forward to Medical Records for scanning.
• Request additional information from providers and call hospitals/physician offices for details.
• Assist COO/Referral Supervisor with clerical activities and HIPAA tasks as needed.
• Perform related functions as assigned.

Education

Two years post-high school training in office management

One year of medical office work experience

One year of medical terminology

Able to work without supervision

Understand English grammar and office etiquette

Clerical skills and ability to operate office equipment

Familiar with Microsoft Office products

Organizational skills and ability to meet deadlines

Ability to multi-task and work independently

Clear speech and adequate hearing/vision for clerical work

Job description

SWLA CENTER FOR HEALTH SERVICES

JOB DESCRIPTION

Job Title: Patient Access Referral Coordinator

Department: Physician Referrals

Supervised by: Site Operations Manager

Summary: This position requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally.

Education, Training and Experience:

1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience.
2. At least one (1) year of medical terminology.
3. Able to work without supervision.
4. Understand English grammar and office etiquette.
5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.)
6. Demonstrate familiarity with Microsoft office products.
7. Possess Organizational skills and have ability to work under deadlines.
8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision.
9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities.

Job Responsibilities:

1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patients that are referred to other providers for specialty services. Follow up on SWLACHs' referrals to hospitals and other providers.
2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system.
3. Notify patients of appointments and provide answers to their questions as appropriate.
4. Maintain a record of all outbound referrals and log them into the tracking system.
5. Receive patient's records/referrals after service and forwards them to Medical Records for scanning.
6. Complete requests for additional information from providers receiving SWLACHS' Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS.
7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required.
8. Assumes additional related functions when necessary, as assigned.