Patient Access Quality Improvement Specialist

1100 Endeavor Health Clinical Operations; Warrenville (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Free parking

Wellness program

Retirement with company match

Paid time off

Job summary

Endeavor Health Careers in Warrenville, IL is hiring a Patient Access Quality Improvement Analyst to monitor call center quality and drive performance improvements. This full-time role reports to the Supervisor of QA and focuses on ensuring adherence to policies and delivering exceptional patient experiences.

The ideal candidate has 2 years of QA experience in a call center, strong written and verbal communication, and an understanding of regulatory/privacy requirements.

Qualifications

• 2 years call center quality assurance experience required.
• Associates degree preferred.
• Exceptional written and verbal communication skills.

Responsibilities

• Quality Assurance reviews of calls to ensure compliance with standards.
• Provide detailed feedback to agents and leadership for improvement.
• Collaborate with team leads to coach and train based on findings.
• Develop and maintain training materials reflecting current protocols.

Skills

Exceptional communication

Call center QA

Quality assurance programs

Education

Associates Degree Preferred

Job description

Endeavor Health Careers in Warrenville, IL is hiring a Patient Access Quality Improvement Analyst to monitor call center quality and drive performance improvements. This full-time role reports to the Supervisor of QA and focuses on ensuring adherence to policies and delivering exceptional patient experiences.

The ideal candidate has 2 years of QA experience in a call center, strong written and verbal communication, and an understanding of regulatory/privacy requirements.