Patient Access & Provider Relations Liaison

Azend Pharma; Montgomery Township (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Paid time Off

Medical Insurance

401k (Matching)

Travel Stipend

Bonus based on Performance

Job summary

Azend Pharma is seeking a Patient Liaison to bridge communication between the specialty pharmacy, healthcare providers, and patients. You will facilitate prescription processing, facilitate approvals, and support access to prescribed medications while building strong relationships with prescribers and insurers.

The role emphasizes sales and marketing efforts to promote services, drive referrals, and improve patient enrollment and outcomes, with on-site work and a typical 40-hour week.

Qualifications

• Preferred experience in healthcare settings, preferably specialty pharmacy.
• Strong understanding of medication administration processes and patient care standards.
• Familiarity with medical terminology related to pharmacy practices, medications and prior authorization process.
• Previous experience as a pharmacy technician is highly desirable.
• Excellent communication skills with the ability to build rapport with healthcare professionals and patients alike.
• Ability to work independently and as part of a collaborative team.
• Commitment to ongoing professional development in specialty pharmacy.

Responsibilities

• Serve as a liaison between specialty pharmacies, prescribers, and insurance providers to ensure access to prescribed medications and clarify prescription needs.
• Monitor market trends and competitor activity to adjust strategies and identify growth areas.
• Focus on sales/marketing efforts to promote the pharmacy’s services and secure referrals from providers.
• Utilize sales strategies to target and expand market presence and increase awareness among stakeholders.
• Provide exceptional customer service to patients, providers, and pharmacy staff.
• Maintain frequent communication with patients, providers, and pharmacies to clarify orders and resolve issues.
• Coordinate with providers and specialty pharmacies to improve patient turnaround times and access to medications.
• Manage multiple initiatives and resolve complex cases while focusing on customer satisfaction and outcomes.
• Leverage marketing tactics to promote services and increase patient engagement.

Skills

Sales skills

Customer service

Communication

Driving

Teamwork

Education

High School Diploma or GED

Associate/Bachelor's degree preferred

Job description

Azend Pharma is seeking a Patient Liaison to bridge communication between the specialty pharmacy, healthcare providers, and patients. You will facilitate prescription processing, facilitate approvals, and support access to prescribed medications while building strong relationships with prescribers and insurers.

The role emphasizes sales and marketing efforts to promote services, drive referrals, and improve patient enrollment and outcomes, with on-site work and a typical 40-hour week.