Patient Access & Provider Relations Specialist

Azend Pharma; Hicksville (NY); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Travel Stipend

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Job summary

Azend Pharma is seeking a Patient Liaison to bridge specialty pharmacy services with prescribers and patients in the Hicksville area. You will facilitate access to medications, coordinate benefits, and address approvals, access, and payer questions.

The role requires strong communication and clinical knowledge to support patients, providers, and insurance partners. Travel within assigned office area may be required, with a focus on improving patient outcomes and access to therapies.

Qualifications

• Preferred experience in a health care setting, preferably within a specialty pharmacy environment.
• Strong understanding of medication administration processes and patient care standards.
• Familiarity with medical terminology related to pharmacy practices, medications and prior authorization process.
• Previous experience as a pharmacy technician is highly desirable.
• Excellent communication skills with the ability to build rapport with healthcare professionals and patients alike.
• Ability to work independently and as part of a collaborative team focused on enhancing patient service.
• Commitment to ongoing professional development in the field of specialty pharmacy.

Responsibilities

• Serve as a liaison between specialty pharmacies, prescribers, and insurance providers to ensure seamless access to prescribed medications and clarify any prescription-related needs.
• Monitor market trends and competitor activity to adjust strategies, identify potential growth areas, and implement best practices for marketing and patient access.
• Focus on sales/marketing efforts to promote the pharmacy's services and secure referrals from providers, contributing to growth in patient enrollment and medication access.
• Utilize sales strategies to target and expand market presence, identify new opportunities, and increase awareness of the pharmacy's offerings among key stakeholders in the healthcare ecosystem.
• Provide exceptional customer service, ensuring that both internal and external customers (patients, providers, pharmacy staff) receive timely and accurate support.
• Maintain frequent communication with patients, providers, and pharmacies, clarifying prescription orders and resolving any issues.
• Coordinate efforts with providers and specialty pharmacies to improve patient turnaround times and ensure optimal medication access.
• Manage and prioritize multiple initiatives, resolving complex cases independently and efficiently, while maintaining a focus on customer satisfaction and outcomes.
• Leverage marketing tactics, including digital communication, educational resources, and outreach, to effectively promote the pharmacy's services and increase patient engagement.

Skills

Sales

Customer Service

Communication

Relationship Management

Healthcare industry knowledge

Pharmacy background

Driver's license

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

1+ years of pharmacy/medical work experience

Job description

Azend Pharma is seeking a Patient Liaison to bridge specialty pharmacy services with prescribers and patients in the Hicksville area. You will facilitate access to medications, coordinate benefits, and address approvals, access, and payer questions.

The role requires strong communication and clinical knowledge to support patients, providers, and insurance partners. Travel within assigned office area may be required, with a focus on improving patient outcomes and access to therapies.