Patient Access Pro — Friendly Registration & Care

JPS Health Network; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

JPS Health Network seeks a Patient Access Representative I-IV to greet patients and manage access functions at the Fort Worth location, focusing on patient access, insurance verification, demographics, and at-service payment collection while maintaining confidentiality and professionalism.

The PAR registers patients, secures consent, verifies benefits, schedules appointments, and supports throughput to improve patient flow and experience. Epic experience is preferred; bilingual skills are a plus.

Qualifications

• High School Diploma or equivalent required.
• CHAA certification preferred.
• Bilingual abilities in Spanish, Vietnamese, Arabic or other language preferred.

Responsibilities

• Greets and directs patients and visitors using AIDET principles; provides information as required.
• Accurately registers patients and verifies insurance/demographics for timely reporting and billing.
• Explains and secures consent for registration forms and related documents.
• Collects patient payments (copays/deductibles/coinsurance) and balances cash drawer at shift end.
• Verifies insurance and coordinates appointments to minimize no-shows and optimize reimbursement.
• Maintains Epic work queue and adheres to productivity and quality standards.
• Assists in staff training and maintains confidentiality and professionalism.

Skills

Customer service

AIDET principles

Registration accuracy

Insurance verification

Education

High School Diploma

Certified Healthcare Access Associate (CHAA)

Non-Aggressive Crisis Management certification

General Consent Orientation & Patient Financial Experience Training

Tools

Epic

Job description

JPS Health Network seeks a Patient Access Representative I-IV to greet patients and manage access functions at the Fort Worth location, focusing on patient access, insurance verification, demographics, and at-service payment collection while maintaining confidentiality and professionalism.

The PAR registers patients, secures consent, verifies benefits, schedules appointments, and supports throughput to improve patient flow and experience. Epic experience is preferred; bilingual skills are a plus.