Patient Access Optimization Specialist

UCLA Health; Los Angeles (CA); On-site; USD 46,000 - 100,000; Full time

Job summary

UCLA Health is looking for an Access Improvement Specialist in Los Angeles, California, to optimize scheduling workflows within its Patient Access Organization. This role, requiring a Bachelor's Degree and relevant certifications, involves analyzing data, improving operations, and collaborating with diverse teams to ensure high-quality service delivery.

The ideal candidate should possess strong analytical and communication skills while being proficient in performance management software. You'll join an organization committed to inclusivity and excellence in patient care.

Qualifications

• Minimum of 3 years of experience in a healthcare call center environment.
• Strong understanding of healthcare scheduling workflows preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Identify and implement scheduling workflow enhancements.
• Collaborate to analyze performance data and improve operations.
• Lead process improvement efforts to enhance system functions.

Skills

Performance improvement

Data analysis

Project management

Critical thinking

Communication

Education

Bachelor's Degree in Business Administration or related field

Certification in Lean or Lean Six Sigma

Tools

Excel

Tableau

Power BI

Visio

Epic

Salesforce

Job description

UCLA Health is looking for an Access Improvement Specialist in Los Angeles, California, to optimize scheduling workflows within its Patient Access Organization. This role, requiring a Bachelor's Degree and relevant certifications, involves analyzing data, improving operations, and collaborating with diverse teams to ensure high-quality service delivery.

The ideal candidate should possess strong analytical and communication skills while being proficient in performance management software. You'll join an organization committed to inclusivity and excellence in patient care.