Patient Access Navigator — Welcoming, Accurate Registration

Jefferson Health Plans; New Jersey; On-site; USD 23,000 - 30,000; Full time

Job summary

Kennedy University Hospitals, Inc is seeking a Patient Access Representative at Turnersville, New Jersey. You will register patients, collect demographics and insurance information, verify payers, and determine eligibility for charity care, with a focus on accuracy and customer service.

You will work 5A-5P Mon-Fri and Saturday shifts at hospital sites, using Real Time Eligibility systems and payer portals to confirm coverage and ensure referrals and authorizations are on file.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum 3 years of customer service experience in a patient-facing role.
• Knowledge of outpatient admissions processes is a plus.

Responsibilities

• Register patients and collect accurate demographic and insurance information.
• Verify insurance and determine MSPQ for Medicare patients.
• Use Real Time Eligibility and payer portals to confirm coverage and eligibility.
• Obtain photo ID and insurance cards; ensure referrals and authorizations are on file.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Associate degree in healthcare or business administration preferred

Tools

Microsoft Office

Job description

Kennedy University Hospitals, Inc is seeking a Patient Access Representative at Turnersville, New Jersey. You will register patients, collect demographics and insurance information, verify payers, and determine eligibility for charity care, with a focus on accuracy and customer service.

You will work 5A-5P Mon-Fri and Saturday shifts at hospital sites, using Real Time Eligibility systems and payer portals to confirm coverage and ensure referrals and authorizations are on file.