Patient Access Navigator — Scheduling & Care Access

Prime Health Services; Franklin (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Disability Insurance

Life Insurance

PTO

Job summary

Prime Health Services is seeking a detail-oriented Patient Access Coordinator to serve as a primary contact for patients within the California Medical Provider Network (MPN). You will help injured workers locate physicians, schedule appointments, coordinate communication, and ensure seamless access to care, leveraging strong customer service and healthcare operations knowledge.

The role reports to the Director of Customer Relations and requires in-office availability, with responsibilities

Qualifications

• High School Diploma/GED and two years of healthcare customer service experience, OR an Associate’s degree with one year of experience in healthcare preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Bilingual Spanish required.

Responsibilities

• Locate and confirm participating MPN providers who accept Workers’ Compensation patients.
• Schedule physician appointments, including sending required paperwork and confirming details.
• Respond to calls, faxes, and messages within 24 hours, and resolve referrals within 72 business hours.
• Work directly with the Director of Customer Relations to ensure clear communication throughout the patient access process.
• Update provider demographics and notify when providers no longer accept Workers’ Compensation patients.

Skills

Microsoft Office

Medical terminology

Bilingual Spanish

Education

High School Diploma/GED

Associate’s degree

Job description

Prime Health Services is seeking a detail-oriented Patient Access Coordinator to serve as a primary contact for patients within the California Medical Provider Network (MPN). You will help injured workers locate physicians, schedule appointments, coordinate communication, and ensure seamless access to care, leveraging strong customer service and healthcare operations knowledge.

The role reports to the Director of Customer Relations and requires in-office availability, with responsibilities