Patient Access Coordinator (Healthcare Scheduling and Provider Coordination) - Spanish Speaking Required

Prime Health Services, Inc.; Franklin (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Company-paid disability insurance

Company-paid life insurance

Generous PTO Policy

Employee recognition programs

Corporate office amenities

Frequent employee events

Job summary

Prime Health Services is seeking a Patient Access Coordinator to serve as a primary contact for patients within the California Medical Provider Network. You will help injured workers locate physicians, schedule appointments, coordinate communication, and ensure seamless access to care.

Ideal candidates have strong customer service skills, healthcare familiarity, and bilingual Spanish proficiency. This role emphasizes accuracy, follow-through, and professional communication in a fast-paced

Qualifications

• High School Diploma or GED with 2 years of healthcare customer service experience.
• Associate degree in Business or related field with 1 year of customer service experience.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Bilingual in Spanish is required.

Responsibilities

• Locate and confirm participating MPN providers for Workers’ Compensation patients.
• Schedule physician appointments and manage required paperwork.
• Respond to calls, faxes, and messages within 24 hours.
• Coordinate communication with the Director of Customer Relations.
• Update provider demographics and notify when providers no longer accept patients.

Skills

Bilingual (Spanish)

Microsoft Office

Medical terminology knowledge

Education

High School Diploma/GED

Associate’s degree in Business or related field

Tools

Microsoft Office Suite

Job description

Description

Location: In-office

Join Our Team as a Patient Access Coordinator!

Are you a detail-oriented, customer-focused professional who enjoys helping others navigate healthcare services? Do you thrive in a fast-paced environment where accuracy, follow-through, and communication matter? If so, Prime Health Services (PHS) wants YOU on our team!

As a Patient Access Coordinator, you will serve as a key point of contact for patients within the California Medical Provider Network (MPN). You’ll help injured workers locate physicians, schedule appointments, coordinate communication, and ensure seamless access to care. This is a great opportunity for someone with strong customer service skills and an interest in healthcare operations.

What You'll Do

• Locate and confirm participating MPN providers who accept Workers’ Compensation patients.


• Schedule physician appointments, including sending required paperwork, confirming appointment details, and communicating information back to the requesting party.


• Respond to calls, faxes, and messages within 24 hours, documenting and resolving referrals within 72 business hours.


• Work directly with the Director of Customer Relations to ensure clear and consistent communication throughout the patient access process.


• Update provider demographics as needed and notify the Customer Relations Department when providers no longer accept Workers’ Compensation patients.

Requirements

What We're Looking For

• High School Diploma/GED and two (2) years of customer service experience (healthcare preferred), OR Associate’s degree in Business or related field and one (1) year of customer service experience (healthcare preferred).


• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).


• Working knowledge of medical terminology preferred.


• Bilingual (Spanish) required.

Competencies

• Excellent critical thinking, problem-solving, time-management, and organizational skills.


• Friendly, professional, and customer-focused demeanor.


• Strong verbal and written communication skills across Clients, Providers, Peers, and Management.


• Ability to multitask and perform effectively in a deadline-driven environment.


• Ability to maintain confidential information.

Why You'll Love Working at PHS

• Medical Insurance (high-deductible plan with HSA)


• Dental and Vision Insurance


• Company-paid short-term & long-term disability


• Company-paid group term life insurance


• Generous PTO Policy


• Employee recognition programs


• Corporate office amenities


• Frequent employee events

Who We are

Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we’ve partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology-driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.