Patient Access Navigator — Registration & Billing

Community Health Network; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

Community Health Network in Indianapolis is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. You’ll support check-ins, scheduling, payment collection, insurance verification, and compliance management.

You will ensure smooth workflows, prepare patients administratively and financially for visits, and support admissions, discharges, and transfers with accuracy using EPIC and

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting with strong customer service preferred.
• Proficient in inpatient, outpatient, and emergency registrations.
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform patient hospital and/or ambulatory movements.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage/eligibility to patients.
• Accurately enters patient demographics, insurance and financial information.
• Gathers and verifies health and financial information to assure payment for services.
• Confirms completeness of the electronic health record (EHR) and makes changes.

Responsibilities

• The APAR is the first contact for visitors, handling customer service, patient registration and financial clearance.
• This role includes check-ins, scheduling, payment collection, insurance verification and compliance management.
• The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.
• Care for admissions, discharges, and transfers when applicable and maintain accuracy in patient movement.
• Utilizes systems to support pre-registration and ensures data integrity for billing and scheduling.

Skills

Customer service

Healthcare office experience

Registration/Admissions

Admissions/Discharges/Transfers

EPIC experience

Data accuracy

CMS compliance

Insurance verification

Financial clearance

EHR data entry

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network in Indianapolis is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. You’ll support check-ins, scheduling, payment collection, insurance verification, and compliance management.

You will ensure smooth workflows, prepare patients administratively and financially for visits, and support admissions, discharges, and transfers with accuracy using EPIC and