Patient Access Navigator – Quick, Friendly Admissions

National Park Medical Center; Hot Springs (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Disability - 100% paid

Employee assistance program

Tuition reimbursement

Professional development

Job summary

National Park Medical Center in Hot Springs, AR, is seeking a patient registration clerk to collect demographic, insurance, and financial information for outpatient services and inpatient admissions. You will verify benefits, obtain authorizations as needed, and handle co-pays at the point of service to expedite the admitting process.

Provide a positive first impression of the facility, answer phones, maintain coding systems, and support department operations.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• 1 year of medical registration or reception experience preferred.

Responsibilities

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

National Park Medical Center in Hot Springs, AR, is seeking a patient registration clerk to collect demographic, insurance, and financial information for outpatient services and inpatient admissions. You will verify benefits, obtain authorizations as needed, and handle co-pays at the point of service to expedite the admitting process.

Provide a positive first impression of the facility, answer phones, maintain coding systems, and support department operations.