Patient Access Navigator II — Care Concierge & Registration

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Development

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Visa Sponsorship Available

Job summary

Endeavor Health is seeking a Patient Access Representative II to perform complete registration and admission across multiple access services to provide accurate patient data and maximize reimbursement.

Based in our network across Buffalo Grove, Schaumburg, and Mount Prospect, you will verify insurance, collect non-covered fees, and schedule procedures while delivering compassionate, concierge-style service. This is a full-time, on-site role with varied hours and locations.

Qualifications

• High school diploma required; college degree preferred.
• Minimum 2 years customer service experience required.
• Minimum 1 year experience in a healthcare patient access department required.
• Experience with HIPAA privacy and security requirements.
• Epic Registration/Scheduling experience preferred.

Responsibilities

• Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data.
• Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees.
• Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location.
• Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.

Skills

Windows

Multi-system navigation

Customer service

Communication skills

Attention to detail

Cash handling

Education

High school diploma

College degree preferred

NCH Patient Access Specialist I cert.

Tools

Epic Registration

Scheduling experience

Job description

Endeavor Health is seeking a Patient Access Representative II to perform complete registration and admission across multiple access services to provide accurate patient data and maximize reimbursement.

Based in our network across Buffalo Grove, Schaumburg, and Mount Prospect, you will verify insurance, collect non-covered fees, and schedule procedures while delivering compassionate, concierge-style service. This is a full-time, on-site role with varied hours and locations.