Patient Access Navigator — Front Desk & Scheduling

Stpetes; Helena (MT); On-site; USD 22,041 - 30,307; Part time

Job summary

SPHMG/Regional Medical Center in Helena, MT is seeking a Patient Access Specialist who greets patients, schedules appointments, and collects essential information. The role supports care teams across clinics and the Regional Medical Center, ensuring smooth patient flow and accurate records.

This part-time position requires 1–2 years in hospital admissions or provider offices, plus customer service or scheduling experience in healthcare. Strong communication and confidentiality are essential.

Qualifications

• 1–2 years of hospital admissions or provider’s office experience preferred.
• Experience in customer service or scheduling in a healthcare setting highly preferred.
• Interpersonal skills to communicate effectively with patients and care teams.
• Medical terminology preferred.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule appointments and manage referrals/authorizations.
• Collect and verify patient demographic, insurance, and payment information.
• Review schedules to maintain accurate, timely patient flow.
• Use electronic systems to document and update patient records.
• Provide patients with visit instructions and answer basic questions.
• Serve as a liaison between patients, providers, and care teams.

Skills

Customer service

Scheduling

Medical terminology

Data entry

Education

High School Diploma or GED

Some College

Tools

EHR systems

Medical scheduling software

Job description

SPHMG/Regional Medical Center in Helena, MT is seeking a Patient Access Specialist who greets patients, schedules appointments, and collects essential information. The role supports care teams across clinics and the Regional Medical Center, ensuring smooth patient flow and accurate records.

This part-time position requires 1–2 years in hospital admissions or provider offices, plus customer service or scheduling experience in healthcare. Strong communication and confidentiality are essential.