Patient Access Lead - Financial Clearance/Benefits

LCMC Health; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Lead to guide registration, scheduling, and financial processes, ensuring accurate information and a smooth patient experience.

You will mentor teammates, resolve complex account issues, and drive continuous improvement in a fast-paced hospital setting.

This role requires strong customer service, problem-solving, and collaboration with supervisors to optimize staffing and patient flow.

Qualifications

• 2+ years of customer service or healthcare experience.
• High School Diploma or equivalent.
• Ability to navigate computer systems and resolve account issues.

Responsibilities

• Welcome patients and families while providing exceptional service.
• Coordinate patient scheduling, registration, admissions, and check-in processes.
• Ensure patient demographics, insurance information, and documentation are accurate and complete.
• Verify insurance eligibility and help patients understand their financial responsibilities.
• Support point-of-service collections and maintain accurate financial records.
• Serve as a go-to resource for Patient Access processes, systems, and day-to-day questions.
• Help onboard and train new team members while supporting ongoing peer development.
• Troubleshoot registration errors, work queue issues, and escalated patient concerns.
• Help coordinate staff assignments and coverage to keep operations running smoothly.
• Collaborate with supervisors and managers to identify opportunities for process improvement.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Problem-solving

Team training

Healthcare experience

Education

High School Diploma

Job description

Your job is more than a job. Be the Go-To. Lead the Way. Make Every Patient Experience Count! Every great Patient Access team has that one person who knows the ropes, keeps things moving, and always seems to have the answer. Could that be you? As a Patient Access Lead at LCMC Health, you'll be more than a friendly face for patients and families—you'll be a trusted resource for your team, helping ensure registration, scheduling, and financial processes run smoothly. From solving tricky account issues to training new team members and keeping patient flow on track, you'll play an important role in creating a positive experience for patients and coworkers alike. If you're a natural problem-solver, enjoy helping others succeed, and thrive in a fast-paced environment, this could be your opportunity to take the lead!

What You'll Do

• Welcome patients and families while providing exceptional customer service
• Coordinate patient scheduling, registration, admissions, and check-in processes
• Ensure patient demographics, insurance information, and documentation are accurate and complete
• Verify insurance eligibility and help patients understand their financial responsibilities
• Support point-of-service collections and maintain accurate financial records
• Serve as a go-to resource for Patient Access processes, systems, and day-to-day questions
• Help onboard and train new team members while supporting ongoing peer development
• Troubleshoot registration errors, work queue issues, and escalated patient concerns
• Help coordinate staff assignments and coverage to keep operations running smoothly
• Collaborate with supervisors and managers to identify opportunities for process improvement

What Makes You Great in This Role

• You’re the person teammates naturally turn to when they need help
• You enjoy sharing your knowledge and helping others grow
• You can juggle multiple priorities without losing your cool
• You’re detail-oriented and understand that accuracy matters
• You know how to turn a challenging patient interaction into a positive experience
• You’re comfortable stepping up, taking initiative, and finding solutions
• You believe great teamwork makes great patient experiences possible

What You Bring

• Strong customer service and communication skills
• Experience with patient registration, scheduling, insurance verification, or related healthcare processes
• Confidence navigating computer systems and resolving account issues
• Excellent organizational, multitasking, and problem-solving abilities
• A collaborative mindset and willingness to support and train others
• The ability to stay professional, patient, and positive in a busy healthcare environment

Minimum Requirements

• High School Diploma or equivalent
• 2+ years of customer service or healthcare experience

Why This Role Matters

Patient Access is where the healthcare journey begins—and having a knowledgeable, supportive team makes all the difference. As a Patient Access Lead, you’ll help ensure patients receive accurate information, compassionate service, and a smooth experience while supporting the team members who make it all happen. You're not just helping patients get where they need to go. You're helping your entire team succeed.

WORK SHIFT:

Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do. You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. To ensure quality care and service, we may use information on your application to verify your previous employment and background. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.