Patient Access Manager II - Central

Xeris Pharmaceuticals, Inc.; Town of Texas (WI); Hybrid; USD 104,000 - 166,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Xeris Pharmaceuticals, Inc. is seeking a Patient Access Manager II (Central) to work hybrid and remotely in the Texas region.

The role focuses on helping patients access therapy by navigating insurance, securing prior authorizations, and appealing denials, while educating patients, caregivers, and providers. The PAM II will collaborate with cross-functional teams, manage complex payer processes, and mentor junior staff, ensuring timely treatment initiation and ongoing therapy in a

Qualifications

• BS/BA or related four-year degree; advanced degree preferred.
• 5+ years in healthcare/biotech with field-based account management or reimbursement.
• Experience with patients and caregivers; rare disease experience a plus.
• Deep understanding of insurance products and medication reimbursement.
• Ability to lead cross-functional teams and influence without authority.
• Familiarity with biotech regulatory environment (FDA, HIPAA, Anti-Kickback).

Responsibilities

• Work with patients to navigate insurance, prior authorizations, and appeals.
• Educate on payer policies and coverage processes.
• Assess patient needs and recommend solutions, including alternate insurance options.
• Coordinate documentation with payers and care teams.
• Support patient advocacy activities and rare disease networking.
• Coach and mentor new team members.
• Stay informed on payer access changes and communicate to colleagues.

Skills

Insurance navigation

Prior authorization

Patient education

Relationship building

Cross-functional collaboration

Communication skills

Problem solving

Regulatory awareness

Education

Bachelor's degree or higher

Job description

## Patient Access Manager II - CentralApply: Hybrid: REMOTE - Texas: Full time: Posted Yesterday: JR1140**Job Description:****Job Purpose**The Patient Access Manager (PAM) II - Neurology (Central) is a non-sales regional, field-based position that will work directly with patients, families, and their provider(s) to address barriers, through information and education, to patient starting on therapy and staying on therapy, if appropriate. This role demonstrates superior customer facing skills working directly with multiple external and internal stakeholders including patients, prescribers, and advocacy groups. The PAM II is a subject matter expert in navigating insurance coverage and assisting in securing reimbursement through prior authorizations and appeals. The PAM II will also provide patient education, disease state and product education as well as general support for the patients and their caregivers. This role will appropriately interact and engage internal and external with teams but will serve as the point person responsible for identifying and resolving issues impacting treatment initiation and ongoing therapy. This position will also serve as the primary source for all regional patient advocacy activities. The PAM II will leverage his/her overall business acumen, therapeutic area knowledge, and patient access expertise to provide developmental guidance to their Patient Access Manager I colleagues.**Essential Job Functions*** Upon confirming a valid consent, meet and work closely with patients/families to work through the steps required to gain access to therapy (insurance navigation, understanding of payer policy and prohycedure for prior authorization, denial appeals, disease and product education, site of care logistics, and other support services).* Provide education and information through the prior authorization/appeal processes and coordinate the delivery of appropriate documentation to achieve and maintain coverage.* Complete a comprehensive assessment of the individual needs of the patient. This assessment will include understanding the individual’s payer policies, plan designs, including Medicaid coverage if applicable, as well as the healthcare system local to the patient.* Develop and offer solutions to the family, when necessary, that may also include communication of alternative insurance options and how families can best connect to available resources including charitable organizations such as PAF and NORD.* Appropriately interact with and engage internal teams including commercial and medical and external teams including patients and/or their caregivers; payers; specialty pharmacy, physician offices, charitable organizations and patient advocacy organizations; Serve as the point person responsible for identifying and resolving issues impacting treatment initiation and ongoing therapy* Provide support for the caregivers and collaborate with them in a way that allows for forward progress.* Be knowledgeable of any changes in the payer access environment to identify issues that may impact access and communicate information appropriately to colleagues.* Facilitate rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences.* Support organizing and participating in patient-to-patient meetings and programs.* Maintains up-to-date knowledge on product resources available to support patients/caregivers at the regional level and applies this knowledge in a way that supports patient care.* Offers subject matter expertise on trends, compliance, and other disciplines that impact the Patient Access role to help elevate the overall performance of the Patient Access team.* Coaches and mentors new members of the team.**Skills and Qualifications*** BS/BA or relevant four-year degree. Advanced degree preferred.* Minimum of 5 years’ total business experience in the healthcare or biotech industry with at least 3 years’ field-based experience in account management, sales, or field reimbursement.* Experience working directly with patients and caregivers and in rare disease experience a plus.* A deep understanding of insurance products and medication reimbursement process with a successful track record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement* Seasoned, mature pharmaceutical/biotech professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations* Experience leading cross functionally and influencing without authority* Case management experience in rare disease a plus including experience dedicated to assisting patients/caregivers* Must be familiar with relevant legal and regulatory environment in biotech industry such as the Food Drug and Cosmetic Act, Anti-Kickback Stature, HIPAA and other patient privacy guidance and regulations.* Competencies: Written and Verbal Communications, Problem Solving, Presentation skills, Teamwork & Collaboration, Customer Service focus, Teamwork & Collaboration, Adaptability, Professionalism**Working Conditions*** Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel.* Ability to Travel up to 10%.#LI-REMOTEDirect Employers Posting: Houston, TX; Chicago, ILThe anticipated base salary range for this position is $103,500 - $165,600 *We are committed to offering competitive compensation. Starting pay is determined based on a variety of factors, including the role, job-related knowledge, skills, experience, education, internal equity, market data, and the location of the role, where applicable.* *Xeris Pharmaceuticals, Inc. (the “Company”) is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. All qualified candidates are given equal opportunity and the Company’s employment selection decisions are based solely on job-related factors. NOTE: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as needed to meet the ongoing needs of the Company.**The level of the position will be determined based on the selected candidate’s qualifications and experience.* *Final determination of the actual base salary offered depends on several factors, including but not limited to the candidate’s skills, experience, education, location, and business needs. Employees are eligible for equity or long-term incentive awards, where applicable. Field Sales role employees are eligible for a quarterly commission structure. Non-Sales role employees are eligible for an annual bonus. The Company also offers a comprehensive benefits package that includes additional elements such as paid time off benefits, various health, vision, and dental insurance options, 401(k) retirement benefits and more for eligible employees. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process. Individuals hired as temporary employees, interns, and preceptors are not eligible for commissions, bonuses, and/or long-term incentive or equity awards. Eligibility for other benefits will be based on plan documents.*