Associate Director, Patient Access – Neurology (Rare Disease) - Nationwide

Xeris Pharmaceuticals Inc; Oklahoma; On-site; USD 155,000 - 194,000; Full time

Benefits offered by this job

Equity/long-term incentives

Annual bonus

Comprehensive benefits package

Job summary

Xeris Pharmaceuticals Inc. is seeking an Associate Director, Patient Access - Neurology (Rare Disease) to lead strategic and operational plans for patient services across reimbursement, financial support, patient advocacy, and adherence.

You will manage a field-based team and coordinate with Marketing, Legal, IT, and Compliance to design, implement, and optimize programs. The role emphasizes program development, cross-functional collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree in business administration, management, marketing, or equivalent experience.
• 8+ years’ experience in the pharmaceutical/healthcare environment, in roles involving patient advocacy, reimbursement, and marketing/sales including previous patient access management experience.
• Ability to exhibit agility in an evolving environment.
• Decision support experience.
• Ability to comply with HIPPA guidelines.
• Strong track record of driving results in a complex internal and external environment.

Responsibilities

• Implement newly designed and built patient services programs for Xeris products.
• Collaborate cross functionally to ensure successful implementation and long-term success of Patient Services’ strategy by understanding patient journey and best in class services required for excellence across reimbursement, financial support, patient advocacy and adherence.
• Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
• Interface with a wide range of teams, including Marketing, Sales, Market Access, Legal, and Compliance to discuss service design and develop action plans for execution, in a constantly changing environment.
• Drive project management and execution for cross-functional Patient Services Projects.
• Acts as a consistent liaison, point of contact and facilitator to enable appropriate discussions and projects between Patient Services, Brands, Training, IT, Commercial Operations, and other business partners and departments related to Patient Services operational activities.
• Develop Patient Services CRM expertise, coordinates with IT and trains internal and external end users.
• Serve as the Patient Services Lead in working with IT on the development of patient services systems, system upgrades, and reporting platform.
• Collaborates with Operations to monitor operational metrics and routinely monitor to identify changes in patterns.
• Coordinates with all applicable stakeholders, implement improvements and share best practices within patient services and across business units.
• Oversight and management of team performance to meet defined objectives.
• Provide strong people management to attract, coach and retain team of impactful Patient Access Managers.
• Create an environment of continuous learning where team members feel challenged and engaged.
• Foster team effectiveness within matrix team by sharing knowledge, experience, and information.

Skills

Bachelor's degree

8+ years experience

Agility

Decision support

HIPAA compliance

Results oriented

Education

Bachelor’s degree in business

Job description

Job Purpose

The Associate Director, Patient Access - Neurology (Rare Disease) is responsible for managing the strategic and operational plans for all patient services tactics to support the Xeris product portfolio. This key role is responsible for all Xeris patient support inclusive of reimbursement, financial, patient assistance, patient advocacy management and adherence support. This position will manage daily operations of a team of field-based Patient Access Managers across geographically aligned regions.

Essential Job Functions

• Implement newly designed and built patient services programs for Xeris products.
• Collaborate cross functionally to ensure successful implementation and long-term success of Patient Services’ strategy by understanding patient journey and best in class services required for excellence across reimbursement, financial support, patient advocacy and adherence.
• Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
• Interface with a wide range of teams, including Marketing, Sales, Market Access, Legal, and Compliance to discuss service design and develop action plans for execution, in a constantly changing environment.
• Drive project management and execution for cross-functional Patient Services Projects.
• Acts as a consistent liaison, point of contact and facilitator to enable appropriate discussions and projects between Patient Services, Brands, Training, IT, Commercial Operations, and other business partners and departments related to Patient Services operational activities.
• Develop Patient Services CRM expertise, coordinates with IT and trains internal and external end users.
• Serve as the Patient Services Lead in working with IT on the development of patient services systems, system upgrades, and reporting platform.
• Collaborates with Operations to monitor operational metrics and routinely monitor to identify changes in patterns.
• Coordinates with all applicable stakeholders, implement improvements and share best practices within patient services and across business units.
• Oversight and management of team performance to meet defined objectives.
• Provide strong people management to attract, coach and retain team of impactful Patient Access Managers.
• Create an environment of continuous learning where team members feel challenged and engaged.
• Foster team effectiveness within matrix team by sharing knowledge, experience, and information.
• Establish and/or further develop and continuously strengthen advocacy relationships with national and community organization through compliant and thoughtful engagement and alignment on company priorities.
• Identify opportunities for patients and patient advocates to participate in development of educational materials, review clinical study protocols and other documents and programs (e.g., informed consent, patient, and product services, etc.).
• Establish best practices for communicating with patients who reach out to Xeris proactively via phone, email, etc. in collaboration with personnel responsible for medical information.
• Communicate key learnings from the patient community to inform cross-functional (i.e.: medical, clinical, and commercial) team strategies.

Skills and Qualifications

• Bachelor’s degree in business administration, management, marketing, or equivalent experience.
• 8+ years’ experience in the pharmaceutical/healthcare environment, in roles involving patient advocacy, reimbursement, and marketing/sales including previous patient access management experience.
• Ability to exhibit agility in an evolving environment.
• Decision support experience.
• Ability to comply with HIPPA guidelines.
• Strong track record of driving results in a complex internal and external environment.

Competencies

• Project Management
• Relationship Management
• Change Agility
• Authentic Leadership
• Talent Developer
• Attention to Details
• Written and Verbal Communication

Work Conditions

Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. Travel up to 25% NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Direct Employers Posting: Oklahoma City, OK

The anticipated base salary range for this position is $155,200 - $194,000. We are committed to offering competitive compensation. Starting pay is determined based on a variety of factors, including the role, job-related knowledge, skills, experience, education, internal equity, market data, and the location of the role, where applicable. Xeris Pharmaceuticals, Inc. (the “Company”) is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. All qualified candidates are given equal opportunity and the Company’s employment selection decisions are based solely on job-related factors. NOTE: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as needed to meet the ongoing needs of the Company. The level of the position will be determined based on the selected candidate’s qualifications and experience. Final determination of the actual base salary offered depends on several factors, including but not limited to the candidate’s skills, experience, education, location, and business needs. Employees are eligible for equity or long-term incentive awards, where applicable. Field Sales role employees are eligible for a quarterly commission structure. Non-Sales role employees are eligible for an annual bonus. The Company also offers a comprehensive benefits package that includes additional elements such as paid time off benefits, various health, vision, and dental insurance options, 401(k) retirement benefits and more for eligible employees. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process. Individuals hired as temporary employees, interns, and preceptors are not eligible for commissions, bonuses, and/or long-term incentive or equity awards. Eligibility for other benefits will be based on plan documents.

Xeris participates in E-Verify.

Xeris is a growth-oriented biopharmaceutical company committed to improving patient lives by developing and commercializing innovative products across a range of therapies. Xeris is headquartered in Chicago, Illinois and has a strong foundation built on proprietary formulation technologies and deep expertise in clinical development and commercialization.