Patient Access Manager – Healthcare Operations Lead

HCA Healthcare, Inc.; Pulaski (VA); Vor Ort; USD 49.000 - 74.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Wellbeing support

Time away from work

401(k) Plan with match

Education support

Fertility and family benefits

Zusammenfassung

HCA Healthcare, Inc. invites applications for a Patient Access Manager at LewisGale Hospital Pulaski. This role supports the Director in daily Patient Access operations, aligning SSC services with hospital functions, and developing department policies and staff education.

Lead staffing, QA, and patient experience initiatives. Collaborate with external agencies and participate in hiring and staff development to meet departmental goals.

Qualifikationen

• Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements.
• Minimum three years’ experience in related area with two of these years being healthcare management experience.

Aufgaben

• Perform patient registration function when needed to ensure wait times are kept to a minimum.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration.
• Provide continuous training for and communicates changes to existing employees.
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels.
• Follow-up on patient complaints promptly.
• Implement and promote excellent customer service.
• Work closely and professionally with outside agencies on special projects developed by the corporate office.
• Interview, hire, evaluate, and counsel Patient Access staff members.

Kenntnisse

Leadership

Healthcare management

Customer service

Ausbildung

Bachelor’s Degree in Business or related field

Jobbeschreibung

HCA Healthcare, Inc. invites applications for a Patient Access Manager at LewisGale Hospital Pulaski. This role supports the Director in daily Patient Access operations, aligning SSC services with hospital functions, and developing department policies and staff education.

Lead staffing, QA, and patient experience initiatives. Collaborate with external agencies and participate in hiring and staff development to meet departmental goals.