Patient Access Coordinator

Optum; Bangor (ME); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental, Vision

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Job summary

UnitedHealth Group is seeking a Patient Access Coordinator to support the Patient Access department with special projects, operational reporting, and administrative tasks. You will collaborate with care teams to ensure successful assignments and deliver excellent customer service.

The role emphasizes Lean processes, data collection, and process improvement. Vaccination is required, and flexibility with shift hours is needed to meet department needs.

Qualifications

• High School Diploma/GED or equivalent.
• 2+ years of experience in an office or customer service setting (phone or in person) or call center.
• 1+ years of professional experience in a hospital or medical setting.
• Proficiency with computer and Windows PC applications; ability to learn new systems.
• Flu vaccination required and proof provided prior to employment.
• Ability to work 6:30am–3:00pm, Monday–Friday.

Responsibilities

• Coordinate with clinical and department representatives, leadership, payer contacts, consultants, and others as needed.
• Lead special projects, data collection and interpretation, or operational reporting.
• Identify needs or trends and escalate to leadership.
• Maintain monthly statistical information and share with recipients.
• Collaborate with Coding, HEIS, PFS, and other departments to resolve registration issues.
• Understand multiple applications and system integrations; troubleshoot as needed.

Skills

Office experience

Healthcare/ hospital setting

Computer proficiency

Flu vaccination

Schedule availability

Education

High School Diploma/GED

Tools

Windows PC applications

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Access Coordinator (2386153)

Patient Access Coordinator - 2386153

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide healthcare system in Maine, we work to personalize and streamline healthcare for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.

This position works within the Patient Access department to fulfil special projects, operational reporting duties, administrative tasks, and to coordinate with other areas as needed to ensure success of the assignments.

The Patient Access Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Primary Responsibilities:

• Coordinates with appropriate parties including clinical and ancillary department representatives, leadership, payer point of contacts, consultants, and others as needed
• Focuses on special projects assigned by department leadership, including account clean-up efforts, data collection and interpretation, or operational reporting
• Identifies needs or trends and escalates to leadership
• Maintains monthly statistical information and provides appropriate recipients
• Works closely with Coding, HEIS, PFS, and other hospital departments with potential registration issues, striving for resolution
• Strong understanding of the multiple applications used and the integration of systems in order to execute tasks and troubleshoot issues as needed
• Ability to analyse policies and procedures, and possesses a clear understanding of Patient Access functions
• Meets/exceeds productivity and quality standards as outlined by the department
• Acts as a preceptor to provide educational support and onboarding of newly hired staff
• Assists with cross-coverage, filling shift needs within all applicable Patient Access areas
• May perform other duties upon request

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience in an office setting, customer service setting (over the phone or face to face) or phone support role or call center environment
• 1+ years of professional experience in a hospital or medical setting
• Intermediate level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flu vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
• Ability to work standard hours of 6:30am - 3:00pm, Monday - Friday

Preferred Qualifications:

• Experience as a Team Lead or Supervisor
• Experience with Experian and/or Cerner
• Understanding of medical terminology
• Advancedlevel of experiencewith insurance policies and procedures and patient care settings

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Ability to multi-task and prioritise tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organisational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

**PLEASE NOTE** The sign‑on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labour markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programmes, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of colour, historically marginalised groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, colour, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.