Patient Access Liaison Weekend Package

Mt. Washington Pediatric Hospital; Winterset (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Shift differential

Quarterly incentive bonus

Job summary

Mt. Washington Pediatric Hospital is seeking a full-time, on-site registration clerk to greet patients, verify demographics and insurance, collect payments, and schedule appointments. The role requires strong English communication, basic computer skills and experience with a 10-key calculator.

The position includes a nights schedule (630 PM–7 AM) and weekend coverage with a wage differential and potential incentive bonus. High school diploma or equivalent is required.

Qualifications

• Education: High school diploma or equivalent.
• Licensure/certification: None.
• Six months of customer service or medical office experience preferred.
• Proficiency with 10-key calculator and basic computer use.

Responsibilities

• Greet and check in patients at registration with courteous, professional demeanor.
• Verify demographic and insurance information and collect copays and time of service payments.
• Schedule appointments and communicate cancellations or rescheduling.
• Answer and triage incoming calls; transfer messages as needed.
• Receive, sort and distribute mail; balance cash payments and petty cash.

Skills

10-key calculator

Customer service

English communication

Organizational skills

Education

High school diploma

Job description

• Location 300 W HUTCHINGS ST,WINTERSET, IA, 50273-2104,United States


• Base Pay $16.06 - $24.09 / Hour


• Employee Type FT NON EXEMPT

• Name Gabby Wagner


• Phone [phone] ext. 231


• Email [e-mail]

JOB SUMMARY

Receives patients at registration areas in a courteous, professional manner verifying demographic and insurance information. Collects copays, down payments and time of service payments from patients. Schedules appointments and communicates with patients regarding cancellations or rescheduling as appropriate. Answers all incoming telephone lines and transfers calls or takes messages appropriately. Receives, sorts, and distributes incoming mail; meters/stamps outgoing mail. Balances cash payments and petty cash drawers.

Shift: Full Time; 72 hours per pay period
Schedule: Nights - 630p-7am Thursday, Friday & Saturday
Weekend package includes: 130% of base wage + $3/hr shift differential and eligibility for a quarterly incentive bonus worth 12% of base wage

Requirements

MINIMUM REQUIREMENTS

Education:High school diploma or equivalent.

Licensure/certification:None

Previous Work Experience:Demonstrated proficiency in use of 10-key calculator and working knowledge of computer required.
Six months previous work experience in customer service or medical office preferred.

Skills:Demonstrated ability to effectively communicate orally in English with people from diverseprofessional, educational, and lifestyle backgrounds. Ability to read and write legibly and understand/follow written and verbal directions. Ability to project a friendly, caring, professional attitude and pleasant professional telephone voice in communication with patients and the general public. Auditory acuity required for receiving verbal information over the telephone. Requires organizational and self motivational skills in prioritizing and managing multiple tasks. Ability to remain calm, cheerful, and professional in stressful situations and focused amid interruptions in a fast paced environment.