Patient Access Liaison II: Insurance & Billing Specialist

Malvern Constitution Llc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K match

Life insurance

Paid time off

Ongoing training

Job summary

Malvern Behavioral Health seeks a full-time Patient Access Liaison II to manage insurance verification, patient billing, and payer communication at our Philadelphia campus.

This role reports to Finance, collaborates with Admissions, Utilization Management, and Patient Accounting, and requires strong communication, confidentiality, and data-entry accuracy.

We offer medical, dental, vision, a 401(k) match, life insurance, paid time off, and ongoing training.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Healthcare, admissions or insurance experience a plus.
• Strong communication and data-entry skills; able to maintain confidentiality.

Responsibilities

• Research and verify patient insurance coverage and benefits.
• Enter data accurately into billing systems and attach documentation.
• Communicate with patients about coverage, deductibles, and out-of-pocket costs.
• Coordinate with Admissions, Utilization Management and Patient Accounting.
• Obtain authorizations and assist with payment plans and collections.

Skills

Customer service

Communication

Data entry

Insurance verification

HIPAA compliance

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Billing software

Insurance portals

Job description

Malvern Behavioral Health seeks a full-time Patient Access Liaison II to manage insurance verification, patient billing, and payer communication at our Philadelphia campus.

This role reports to Finance, collaborates with Admissions, Utilization Management, and Patient Accounting, and requires strong communication, confidentiality, and data-entry accuracy.

We offer medical, dental, vision, a 401(k) match, life insurance, paid time off, and ongoing training.