Patient Access Lead: Scheduling & Call Center Coach

The Center for Orthopedic and Research E; Phoenix (AZ); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Monthly $43 stipend toward ancillary a

HSA with company match

401k with company match

Employee Assistance Program 24/7

Employee Appreciation Days

Employee Wellness Events

Résumé du poste

Healthcare Outcomes Performance Company (HOPCo) is seeking a diligent Lead Patient Access professional to supervise scheduling and patient access operations. The role requires coordinating call center activities, guiding scheduling agents, and ensuring timely, accurate patient data flow.

You will partner with senior management to monitor performance metrics, train staff, and maintain effective communication with providers and patients.

Qualifications

• High school diploma/GED required.
• Bachelor's degree in Health Care, Education, or related field preferred.
• A minimum of three years of experience in the healthcare field is required.
• Previous call center or trainer/educator experience is preferred.
• Experience with Electronic Health Record systems or other software implementation training programs.
• Medical terminology, ICD, and CPT

Responsabilités

• Opening/closing duties for the department while providing leadership direction.
• Receives questions or calls from scheduling agents and provides timely support for the agents and patients.
• Motivate and encourage agents through positive communication and immediate feedback.
• Monitor phone queues on a regular basis to ensure workloads are distributed evenly and to coach agents to improve performance.
• Assist the supervisor to ensure the department goals are met related to occupancy percentages, call wait times, abandonment rates, etc.
• Assist supervisors in researching, special assignments and resolving scheduling discrepancies in a timely manner.
• Attends department meetings as assigned. (Saturday meetings may be required)
• Other duties as assigned by Senior Management.
• Medical Office Scheduler Responsibilities
• Utilizes templates, scheduling assistants, and referral systems to schedule patient appointments.
• Obtain patient demographic information; update and confirms necessary information to allow processing of claims to insurance plans.
• Utilizes appropriate systems to page providers that are on call.
• Successfully processes referrals through the referral system, contacts patients to schedule appointments, and imports referrals/documents to patient’s chart.
• Answer and resolve all incoming calls and requests in a timely, accurate manner. Communicate with the leadership about potential patient concerns.

Connaissances

Healthcare experience

Call center experience

Training/educator experience

EHR systems familiarity

Medical terminology (ICD/CPT)

Formation

Bachelor's degree in Health Care or related field

High school diploma or GED

Outils

Electronic Health Records (EHR) systems

Description du poste

Healthcare Outcomes Performance Company (HOPCo) is seeking a diligent Lead Patient Access professional to supervise scheduling and patient access operations. The role requires coordinating call center activities, guiding scheduling agents, and ensuring timely, accurate patient data flow.

You will partner with senior management to monitor performance metrics, train staff, and maintain effective communication with providers and patients.