Patient Access Lead — Onsite Charleston

Ensemble Health Partners; North Carolina; On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

Bonus incentives

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a Patient Access and Pre-Access Supervisor to oversee daily patient access operations and drive performance metrics at RSFH - Roper Hospital in Charleston, SC. You will coach staff, manage scheduling, and ensure regulatory compliance while partnering with clients to optimize front-end processes.

The role emphasizes onboarding and ongoing staff development, adherence to performance standards, and proactive problem solving to improve patient satisfaction and

Qualifications

• 2 Year/ Associate degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff.
• Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• Ensures that department coordinates schedules in accordance with organizational policies.
• Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring.
• Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary.
• While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.
• If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures.
• Conducts staff training, education, and development.
• Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.
• Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes.
• Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership.
• Gathering of statistical information of assigned.
• Works in the department as needed in designated areas.
• Assists with staff evaluations.
• Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Skills

Staff coaching

Supervisory experience

Healthcare knowledge

Microsoft Office

KPI monitoring

Regulatory compliance

Communication

Education

2 Year/ Associate degree or 4 year/ Bachelor’s Degree

Tools

Microsoft Office

Job description

Ensemble Health Partners is seeking a Patient Access and Pre-Access Supervisor to oversee daily patient access operations and drive performance metrics at RSFH - Roper Hospital in Charleston, SC. You will coach staff, manage scheduling, and ensure regulatory compliance while partnering with clients to optimize front-end processes.

The role emphasizes onboarding and ongoing staff development, adherence to performance standards, and proactive problem solving to improve patient satisfaction and