Patient Access Lead: Front-End Revenue & Care

University of Miami; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Miami/UHealth Department of Clinical Access is seeking a full-time Patient Access Specialist to support on-site front-end revenue cycle and clinic operations, delivering exceptional patient experiences. This role leads junior staff, handles demographic and insurance data, and coordinates pre-service and consent processes while maintaining HIPAA compliance and accurate records.

On-site coverage may include evenings or weekends per department needs and requires strong

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of relevant experience.
• Strong data entry and attention to detail.
• Excellent written and oral communication.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Obtain and enter demographic, financial, and clinical information for financial clearance.
• Verify insurance eligibility and obtain missing information.
• Provide financial counseling and explain benefits at check-in.
• Assist with scheduling and coordinating admissions and follow-up care.
• Lead and train Patient Access staff; monitor performance.
• Handle high volume calls and troubleshoot patient inquiries.
• Maintain accurate records and ensure HIPAA compliance.

Skills

Data entry

Communication

Customer service

Attention to detail

Stress management

Education

High school diploma or equivalent

Job description

The University of Miami/UHealth Department of Clinical Access is seeking a full-time Patient Access Specialist to support on-site front-end revenue cycle and clinic operations, delivering exceptional patient experiences. This role leads junior staff, handles demographic and insurance data, and coordinates pre-service and consent processes while maintaining HIPAA compliance and accurate records.

On-site coverage may include evenings or weekends per department needs and requires strong