Patient Access Lead, Evening Shift, Patient Access

Adventist HealthCare; Silver Spring (MD); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Dental, Vision coverage

Employer retirement contribution

Paid Time Off

Job summary

Adventist HealthCare’s White Oak Medical Center is seeking an experienced Patient Access Lead to oversee registration, eligibility and bed control activities. The role supports a 40-hour work week with an evening shift and rotation across access areas to ensure accurate patient data and compliant payer processing.

The candidate should have at least 5 years in healthcare patient access, strong customer service, and the ability to work well under pressure, with proficiency in Word/Excel and

Qualifications

• Minimum of 5 years experience within a healthcare environment.
• At least 5 years experience in patient registration and/or eligibility and benefits.
• Ability to work independently and in a team environment.
• Must maintain a high level confidentiality.
• Must work well in stressful environments without compromising quality and accuracy.

Responsibilities

• Rotate through all Patient Access areas and fill-in wherever needed to provide coverage.
• Train and monitor activities of Patient Access Representatives for patient and family inquiries, registration and Bed Control activities.
• Support Patient Access in updating patient information, processing insurance requirements and acts as liaison with other departments.
• Exhibits leadership skills needed to support the department and to assist staff with adhering to departmental policies and procedures.
• Exhibit an expert understanding of registration and contractual requirements of the various payers.
• Promotes team building. Communicates well with Supervisor, co-workers and the administrative team.
• Assist with auditing accounts and denial management.

Skills

Customer service

Communication

Teamwork

Independence

Windows/Office

Education

Some college or post HS education preferred

Tools

Word

Excel

Job description

• Shift Differential Eligible: Yes

White Oak Medical Center

White Oak Medical Center seeks to hire an experienced Patient Access Lead who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Access Team Lead You Will

• Rotate through all Patient Access areas and fill-in wherever needed to provide coverage.
• Train and monitor activities of Patient Access Representatives for patient and family inquiries, registration and Bed Control activities.
• Support Patient Access in updating patient information, processing insurance requirements and acts as liaison with other departments.
• Exhibits leadership skills needed to support the department and to assist staff with adhering to departmental policies and procedures.
• Exhibit an expert understanding of registration and contractual requirements of the various payers.
• Promotes team building. Communicates well with Supervisor, co-workers and the administrative team.
• Assist with auditing accounts and denial management.

Qualifications Include

• Some college or post HS education preferred.
• Minimum of 5 years experience within a healthcare environment. Can include insurer or public health setting as well.
• At least 5 years experience in patient registration and/or eligibility and benefits.
• Ability to work independently and in a team environment.
• Must maintain a high level confidentiality
• Must work well in stressful environments without compromising quality and accuracy.
• Strong Customer Service skills
• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.
• Strong written and verbal communication skills.

Work Schedule

• Employment Type: Full-time
• Hours per Week: 40 hrs/week
• Typical Daily Schedule: Monday - Friday 5:00 pm-1:30 am
• Shift Type: Evening Shift
• Weekend Requirements: Every other weekend rotation
• Holiday Requirements: Required Follow company holiday calendar
• Shift Differential Eligible: Yes

Pay Range

$22.03 - $31.18

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We Do This By Offering

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.