Patient Access Lead

CarePoint Health; Hoboken (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Coordinator to lead and manage the Patient Access team. This role involves supervising staff, ensuring efficient patient registration processes, and driving improvements in quality metrics. The ideal candidate will have strong leadership skills, be tech-savvy, and possess excellent communication abilities. Join a dynamic team that values patient-focused care and offers competitive pay, benefits, and opportunities for career advancement. If you are passionate about healthcare and leadership, this position is a great fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Generous Paid Time Off

Paid Holidays

Tuition Reimbursement

Career Development Opportunities

Qualifications

• 1+ years of experience in Patient Access preferred.
• 2+ years of experience leading and managing teams.

Responsibilities

• Manage and supervise Patient Access staff and activities.
• Develop structures to ensure departmental standards and patient flow.

Skills

Team Leadership

Communication Skills

Business Process Design

Tech Savvy

Education

High School Diploma

Job description

About Us

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals. CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

What You'll Be Doing

The Coordinator is responsible for ……….

The successful candidate will be able to:

• Manage and supervise Patient Access staff in all points.
• Develop structures and oversee the daily activities of the registration area to ensure departmental standards are being met along with monitoring and maintaining patient flow.
• Create plans and assign roles for PA team.
• Lead, coach and develop team members in support of individual and departmental goals.
• Ensure full utilization and appropriate maintenance.
• Measure and improve QA statistics (including patient wait time …) and report results to management.
• Provide metrics.

• Assist management for the evaluation of the staff.
• Assist PA management in educating registration staff of any changes pertinent to their roles, with onboarding hires and help management to find coverage.
• Manage call outs every other week to help Manager.

• Perform all other duties as assigned.

• Will help with registration as needed.

• Cover registration in the event if unable to find coverage.

What We're Looking For

What We’re Looking For

High school diploma required.

• Minimum of 1 year of progressive experience in Patient Access preferred.
• At least 2 years of experience leading and managing teams.

• Strong business acumen and ability to pick up concepts quickly.
• Strong verbal and written communication skills.
• Hands-on experience with.
• Ability to figure things out on your own, confidence, and competence to communicate with all levels of management.
• Proven experience with business process design and automation.
• Tech savvy.

Competitive pay • Medical, dental, and vision insurance • 401k with Company match • Generous paid time off • Paid Holidays • Tuition Reimbursement • Advancement and career development opportunities. CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.