Patient Access & Insurance Verification Specialist

HCA Healthcare; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Education assistance

Paid time off

Job summary

HCA Healthcare is seeking a Registrar to register patients accurately and efficiently, interviewing patients for account information and verifying insurance coverage. The role emphasizes exemplary customer service, sign-offs, and accurate chart completion in a fast-paced environment.

Responsibilities include collecting payments, ensuring signatures, and confirming insurance benefits and pre-certification status.

Qualifications

• 1 year of related experience preferred.
• Demonstrates proficiency in Microsoft Office applications required

Responsibilities

• Interview patients at workstations or at bedside to obtain all necessary account information. Bedside registration utilizing carts/computers on wheels
• Provide exemplary customer service
• Ensure charts are completed and accurate
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liability amounts
• Ensure that all necessary signatures are obtained for treatment
• Process patient charts according to paperwork flow needs and established productivity standards
• Interview incoming patients, relatives and/or other responsible individuals to obtain identifying and demographical information with insurance and financial information
• Assign Insurance Plans (IPlans)accurately
• Verify insurance benefits and determine pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization/referral numbers into the registration system.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

Skills

Microsoft Office

Customer service

Job description

HCA Healthcare is seeking a Registrar to register patients accurately and efficiently, interviewing patients for account information and verifying insurance coverage. The role emphasizes exemplary customer service, sign-offs, and accurate chart completion in a fast-paced environment.

Responsibilities include collecting payments, ensuring signatures, and confirming insurance benefits and pre-certification status.