Patient Access & Insurance Specialist II

edwardmkennedycommunityhealthcenterinc; Worcester (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Health benefits start on first day

Job summary

Edward M. Kennedy Community Health Center in Worcester, MA, is seeking a Medical Services Representative for our Primary Care Department.

The role includes front-desk reception, check-in and some check-out duties, new patient registration, insurance verification, data entry and basic clerical tasks. You will greet patients, collect fees, explain Center programs, assist with insurance enrollment, maintain recalls, and support team operations.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• Customer Service and communication skills.

Responsibilities

• Greet and check in patients according to department protocols: verify identity, demographics, and insurance information; refer to a Health Benefit Advisor for invalid insurance; collect fees and maintain financial records.
• Complete Sliding Fee Scale applications per Health Center guidelines.
• Have new patients sign consent forms and provide information on Center programs, Patient Rights, HIPAA, and emergency services.
• Educate patients on health plan options and assist with insurance enrollment and primary care provider changes.
• Process walk-in patients, enter information into EPM, and manage paper flow for visits. Answer calls promptly, adhering to protocols.
• Maintain recall lists and communicate with patients as needed. Attend departmental meetings and perform other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Word

Internet Explorer

Job description

Edward M. Kennedy Community Health Center in Worcester, MA, is seeking a Medical Services Representative for our Primary Care Department.

The role includes front-desk reception, check-in and some check-out duties, new patient registration, insurance verification, data entry and basic clerical tasks. You will greet patients, collect fees, explain Center programs, assist with insurance enrollment, maintain recalls, and support team operations.