Patient Access & Insurance Specialist - Hybrid Austin

Converge Medical Technology; Austin (TX); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Converge Medical Technology seeks a Patient Services Specialist to connect veterans and injured workers with essential care, processing physician orders through verification and authorization. Your work directly impacts each patient’s journey from pain to recovery.

Hybrid role in Austin, TX with 3x onsite weekly at 4801 Southwest Pkwy, Austin, TX 78735. The role focuses on insurance verification, prior authorizations, and coordinating with care teams to ensure timely access to medical devices.

Qualifications

• 1+ years of patient intake experience with insurance verification.
• 1-2 years of prior authorization experience in a clinical setting or DME setting.

Responsibilities

• Insurance Verification & Authorization: Verifying benefits and documentation for pre-authorization requests.
• Serve as a Liaison: Manage high volume calls and referrals from insurers, patients, and sales reps.
• Improve Efficiency: Use Salesforce and internal systems to complete daily tasks and guide sales with payer criteria.
• Research & Response: Gather information to support referrals and escalate urgent issues as needed.
• Perform other duties as assigned.

Skills

Insurance verification

Prior authorization

Tools

Salesforce

Job description

Converge Medical Technology seeks a Patient Services Specialist to connect veterans and injured workers with essential care, processing physician orders through verification and authorization. Your work directly impacts each patient’s journey from pain to recovery.

Hybrid role in Austin, TX with 3x onsite weekly at 4801 Southwest Pkwy, Austin, TX 78735. The role focuses on insurance verification, prior authorizations, and coordinating with care teams to ensure timely access to medical devices.