Patient Access & Front Desk Specialist

CHRISTUS Health; Shreveport (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

CHRISTUS Health in Shreveport, LA seeks a front desk and billing clerk to greet and guide patients, verify demographics and insurance, collect payments, and coordinate referrals. You will liaise between patients and medical support staff, schedule appointments, and assist with basic administrative duties while upholding HIPAA and CHRISTUS policies.

Ideal candidates have a high school diploma, 3+ years in healthcare, familiarity with managed care, and solid math and communication skills;

Qualifications

• High school diploma or equivalent required.
• Three or more years of experience in a health care organization.
• Knowledge of managed care preferred.
• Excellent interpersonal and communication skills; good math knowledge essential.
• ICD9 and CPT coding (advanced skills) preferred.

Responsibilities

• Maintains flow of patient check-in and verifies demographic and insurance information.
• Assists with answering phones, taking messages and inquiries.
• Responds to requests for patient account corrections and maintenance.
• Schedules appointments per physician guidelines.
• Collects time of service payments and arranges payment plans as requested.
• Checks in patients and updates information in the medical record.
• Assists front office lead with denials, work queues and clean claims.
• Screens visitors and ensures HIPAA compliance and confidentiality.

Skills

Interpersonal communication

Math skills

HIPAA compliance

Verbal communication

Education

High school diploma or equivalent

Some College Preferred

Tools

Ten-key calculator

Telephone

Computer

Copier

Fax machine

Job description

CHRISTUS Health in Shreveport, LA seeks a front desk and billing clerk to greet and guide patients, verify demographics and insurance, collect payments, and coordinate referrals. You will liaise between patients and medical support staff, schedule appointments, and assist with basic administrative duties while upholding HIPAA and CHRISTUS policies.

Ideal candidates have a high school diploma, 3+ years in healthcare, familiarity with managed care, and solid math and communication skills;