Patient Access & Front Desk Specialist

2302 Highland Medical, P.C.; Joliet (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Tuition reimbursement

Growth opportunities

Job summary

Highland Multi Specialty Clinic in Nyack, New York is seeking an enthusiastic front desk/medical office administrator. You will greet patients, gather demographic information, schedule and verify appointments, and support the clinic with multi-line phone operations.

You will assist with insurance verification, co-pays and chart preparation, while entering data into the EMR and practice management system. This role requires strong customer service and attention to detail.

Qualifications

• High School required.
• 1-3 years work experience in a hospital setting or medical office preferred.
• General understanding of office procedures, billing, and insurance carriers (Medium proficiency).

Responsibilities

• Answer heavy phone volume.
• Meet and greet patients, family members and all visitors.
• Schedule and confirm appointments within the EMR System.
• Schedule procedures and/or surgeries as necessary.
• Verify insurance eligibility coverage, benefits and co-payments.
• Confirm patient’s identification and demographics at each visit.
• Update patient demographic and insurance information in electronic health record as needed.
• Collect deductibles, co-payments and/or other outstanding balances.
• Enter charges from super-bill/encounter form into electronic practice management system.
• Reconcile front desk charges and payments.
• Relay messages to physicians, physician extender(s) and/or other staff.
• Relay messages to patients when requested by the physicians.
• Assist with filing and copying charts and documents, as needed.
• Assist with bringing charts to and from the front desk.
• Order and stock supplies.
• Prepare new patient charts.
• May be assigned to work at other offices as needed for coverage purposes.
• Perform all other duties as assigned.

Skills

Customer service

Phone handling

Education

High School Diploma

Job description

Highland Multi Specialty Clinic in Nyack, New York is seeking an enthusiastic front desk/medical office administrator. You will greet patients, gather demographic information, schedule and verify appointments, and support the clinic with multi-line phone operations.

You will assist with insurance verification, co-pays and chart preparation, while entering data into the EMR and practice management system. This role requires strong customer service and attention to detail.