Patient Access & Front Desk Coordinator

Hackensack Meridian Health; Forked River (NJ); On-site; USD 23,457 - 33,409; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations, check-in/check-out, and patient scheduling. The role emphasizes accurate EMR data entry, insurance verification, and friendly patient service at the front desk.

Ideal candidates will have a high school diploma or GED, 1+ year of customer service experience, and proficiency with computers. Travel to multiple locations may be required; strong communication is essential for this fast-paced setting.

Qualifications

• High School diploma or GED or equivalent experience.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Travel to various locations may be required.
• Proficient with Microsoft Office or Google Suite.
• Excellent written and verbal communication.

Responsibilities

• Greet patients and visitors with courtesy and provide front desk support.
• Manage check-in/check-out, collect payments and verify insurance eligibility.
• Enter patient data into EMR and ensure forms are completed.
• Coordinate referrals and scheduling to optimize provider availability.
• Handle communications via EMR, phone, email, etc. and escalate issues as needed.
• Maintain confidentiality and support a high-quality patient experience.
• Reconcile daily payments and support front-end needs across locations.

Skills

Customer service

Multitasking

Time management

Proficient computer skills

Written and verbal communication

Education

High School diploma or GED

Associates Degree

Tools

EMR/EHR experience

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations, check-in/check-out, and patient scheduling. The role emphasizes accurate EMR data entry, insurance verification, and friendly patient service at the front desk.

Ideal candidates will have a high school diploma or GED, 1+ year of customer service experience, and proficiency with computers. Travel to multiple locations may be required; strong communication is essential for this fast-paced setting.