Patient Access - Free Standing ER

Holy Cross Health Fl; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Holy Cross Health Florida in Fort Lauderdale is seeking staff for patient financial services roles. Responsibilities include registering patients, verifying insurance, handling inquiries, and collecting payments at admission or pre-discharge. Collaboration with Case Management and PFS teams is essential.

Minimum qualifications include a high school diploma or GED, with an Associate's degree preferred. CPAT licensure is noted but not required. We promote equal opportunity employment.

Qualifications

• Must have excellent customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• High school diploma or GED required; an Associate's degree is preferred.

Responsibilities

• Register patients by collecting financial and demographic information.
• Answer inquiries in a pleasant and helpful manner.
• Determine patient financial status and complete related functions and signatures.
• Communicate with third party payors to obtain benefits and authorizations.
• Collect money due from patient at admission or in ER before discharge.
• Complete all necessary reports.
• Coordinate with Case Management and other teams as needed.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Education

High school diploma or GED

Associate's degree (preferred)

Job description

Employment Type

Full time

Shift

12 Hour Day Shift

What you will do

• Register patients by obtaining necessary and accurate financial and demographic information.
• Receive, investigate and respond to various inquiries and questions in a pleasant and helpful manner.
• Determine the financial status of the patient and or guarantor and complete all financial/insurance related functions and signatures.
• Communicate with third party payors, obtain insurance benefits and obtain insurance authorizations.
• Collect money due from patient at admission, or in ER setting, prior to discharge.
• Complete all necessary reports.
• Communicate with Case Management, Patient Financial Services and Self/Pay/Medicaid eligibility Team and all other departments when appropriate.

Licensure

Certified Patient Account Technician CPAT preferred, but not required

Minimum Qualifications

• High school diploma or GED required
• Associate's degree preferred or process of obtaining one (preferred)
• Must possess excellent customer service, communication and organizational skills and the ability to multi-task

Position Highlights And Benefits

We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.

Ministry/Facility Information

A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life. We are committed to providing compassionate and holistic person-centered care.

Legal Info

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Holy Cross Health Florida in Fort Lauderdale has been named one of America’s Best Employers for Healthcare Professionals by Forbes!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.