Patient Access, Financial Advocate

Ovation Healthcare; Goshen (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Ovation Healthcare in Goshen, Indiana, seeks a Patient Access Financial Counselor to help patients understand charges, insurance coverage, and financial assistance programs. This onsite role reports to the Patient Access Manager.

The ideal candidate will have strong communication skills, knowledge of billing processes, and the ability to develop payment plans while maintaining confidentiality and compliance.

Qualifications

• Knowledge of medical insurance plans, Medicaid, and financial assistance programs.
• Strong interpersonal and customer service skills.
• Ability to handle confidential financial information with professionalism.
• Experience or familiarity with hospital billing systems.

Responsibilities

• Assist patients in understanding hospital charges and insurance coverage.
• Guide through application processes for Medicaid, charity care, and other assistance programs.
• Verify coverage and benefits with insurance providers.
• Develop payment plans for uninsured or underinsured patients.
• Explain billing statements and address discrepancies.
• Maintain accurate financial records of patient interactions.
• Collaborate with billing, case managers, and social workers to optimize financial solutions.
• Stay up to date with healthcare regulations and financial aid programs.

Skills

Medical insurance knowledge

Medicaid expertise

Financial counseling skills

Interpersonal & customer service

Education

High school diploma or GED

Associate/Bachelor in Finance or Healthcare Administration (preferred)

Tools

Microsoft Office

Hospital billing systems

Job description

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, www.ovationhc.com.

Summary:

The Patient Access Financial Counselor, reflects the mission, vision, and values of Ovation Healthcare, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This position reports to the Patient Access Manager.

The ideal candidate will assist patients and their families in understanding their financial obligations, exploring payment options, and securing financial assistance for medical services. This role requires strong communication skills, knowledge of healthcare billing and insurance processes, and a commitment to providing excellent patient support.

Duties and Responsibilities:

• Assist patients in understanding hospital charges, insurance coverage, and available financial assistance programs.
• Evaluate patients’ financial situations and guide them through the application process for Medicaid, charity care, and other assistance programs.
• Work closely with insurance providers to verify coverage and benefits.
• Develop payment plans for uninsured or underinsured patients, ensuring compliance with hospital policies.
• Explain billing statements, answer patient inquiries, and address any discrepancies.
• Maintain accurate financial records and documentation of patient interactions.
• Collaborate with the billing department, case managers, and social workers to optimize financial solutions for patients.
• Stay up to date with changes in healthcare regulations, insurance policies, and financial aid programs.

Knowledge, Skills, and Abilities:

• Strong knowledge of medical insurance plans, Medicaid, and financial assistance programs.
• Excellent interpersonal and customer service skills.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Proficiency in Microsoft Office and hospital billing systems.

Work Experience, Education, and Certifications:

• High school diploma or GED required; Associate’s or Bachelor’s degree in Finance, Healthcare Administration, or a related field preferred.
• Experience in healthcare billing, insurance verification, or financial counseling strongly preferred.

100% Onsite

#LI-Onsite