Patient Access Engagement Specialist

Lehigh Valley Hospital, Inc.; Allentown (Lehigh County); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a nationally recognized health network as a primary liaison for patients and the community. This role involves connecting individuals with essential programs and providers, coordinating patient scheduling, and ensuring seamless communication across various departments. With a commitment to excellence and innovation, this position offers the chance to make a meaningful impact in healthcare. Be part of a vibrant team dedicated to delivering exceptional care while enjoying a supportive and dynamic work environment. If you thrive in a fast-paced setting and are passionate about helping others, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree with 2 years experience in customer service or medical office.
• Associate’s Degree with 4 years experience in customer service or medical office.

Responsibilities

• Schedules patients for appointments and diagnostic tests.
• Utilizes scheduling software to facilitate patient access into the network.
• Educates patients and families regarding department protocols and procedures.

Skills

Customer Service

Multitasking

Communication Skills

Confidentiality

Stress Management

Education

Bachelor’s Degree

Associate’s Degree

Tools

Microsoft Office

EPIC

PHS

Job description

Day Shift, Monday-Friday 11:30am to 8:00pm

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Serves as a primary liaison and LVHN Network resource for patients and the community. Connects patients and the community to desired Network programs, providers and information. Responds to inquiries via inbound phone calls, live chat, email, fax, mail, and online requests. Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.

Job Duties

• Schedules patients for physician appointments and diagnostic test procedures.
• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Performs ancillary responsibilities related to outbound marketing functions of the department, as dictated by departmental policies.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Cross trains and provides back-up to other members of the department with respect to the physicians referral service, the various incoming phone lines, Live Chat, EPIC scheduling, fulfillment and automated rosters.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.

Minimum Qualifications

• Bachelor’s Degree with 2 years of experience in customer service oriented field, or medical office environment or
• Associate’s Degree with 4 years of experience in customer service oriented field, or medical office environment.
• Collegiate level skill set in proofreading, spelling, and grammar.
• Ability to multitask, work in a fast paced environment, work independently and make confident decisions based on expertise and knowledge.
• Overall proficiency in business professional listening, writing and verbal communication skills.
• Ability to maintain strict level of confidentiality.
• Demonstrates ability to handle stressful situations.
• Proficient in Microsoft Office applications.
• Familiarization with EMR and scheduling systems such as EPIC, PHS etc.

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Location

REMOTE IN PENNSYLVANIA

1200 S Cedar Crest Blvd, 18103, Allentown, United States

Job Category

Administrative & Clerical Support

Full-Time

Job ID

wd-JR111973

Posted

February 12, 2025