Patient Access - ED Full Time Day Shift

Mass General Brigham Incorporated; Dover, Northern (NH, KY); Hybrid; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham Inc. is seeking a Patient Access representative for the Emergency Department. The role is 40 hours per week, onsite in Dover, NH, with a day shift (7:00 am–3:30 pm).

Primary duties include checking in patients, verifying demographics and insurance, scheduling, and explaining policies to patients. Excellent communication and interpersonal skills are essential, along with attention to detail and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, escalating to patient access senior staff or manager as needed.

Skills

Communication

Interpersonal

Attention to detail

Problem solving

Basic computer skills

Education

High School Diploma or Equivalent

Job description

## Patient Access - ED Full Time Day ShiftApply: Onsite: Dover-NH: Full time: Posted Today: RQ4080775Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. Mon-Fri day shift. 7a-330p Does this position require Patient Care? No**Qualifications****Full Time Day Shift, Emergency Department** Essential Functions-Greet patients in a professional and friendly manner -Collect and verify patient demographic and insurance information, as well as enter information into systems -Schedule appointments and confirm patient information -Explain insurance and billing policies/procedures to patients -Process payments and provide receipts -Obtain pre-authorization for procedures as needed -Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance verification procedures preferred. - Ability to work in a fast-paced environment and handle multiple tasks. - Excellent communication and interpersonal skills. - Strong attention to detail and problem-solving abilities. - Basic computer proficiency.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**789 Central Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $25.28/Hourly**Grade**2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.