Patient Access Days - 32 Hours - Imaging

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 34,000; Part time

Job summary

Wentworth-Douglass Hospital in Dover, NH is seeking a Part-time Patient Access Specialist to support patient check-in and discharge with professional service. You will collect demographics, verify insurance, and explain policies, ensuring smooth front-desk operations.

Responsibilities include scheduling, payments, pre-authorizations, and responding to questions, with escalation to senior staff when needed. A high school diploma is required and some admissions experience is preferred.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographics and insurance information and enter data into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to senior staff.

Skills

Medical terminology

Insurance verification

Communication skills

Attention to detail

Computer proficiency

Education

High School Diploma or Equivalent

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary32hrs - Day ShiftResponsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.QualificationsPart Time - Day ShiftKnowledge, Skills and Abilities- Knowledge of medical terminology and insurance verification procedures preferred.- Ability to work in a fast-paced environment and handle multiple tasks.- Excellent communication and interpersonal skills.- Strong attention to detail and problem-solving abilities.- Basic computer proficiency.Essential Functions:-Greet patients in a professional and friendly manner-Collect and verify patient demographic and insurance information, as well as enter information into systems-Schedule appointments and confirm patient information-Explain insurance and billing policies/procedures to patients-Process payments and provide receipts-Obtain pre-authorization for procedures as needed-Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or managerEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoExperienceAdmitting, scheduling, registration, or insurance verification experience 1-2 years preferredAdditional Job Details (if applicable)Remote TypeOnsiteWork Location789 Central AvenueScheduled Weekly Hours32Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $25.28/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.