Patient Access & Discharge Navigator

North Mississippi Health Services; Tupelo (MS); On-site; USD 31,000 - 45,000; Full time

Job summary

North Mississippi Health Services is seeking an Admission & Discharge Specialist to manage patient admission and discharge activities, collect patient information and payments, and support scheduling while maintaining accurate records and assisting with claims and billing review.

The role requires strong communication and organizational skills to engage with patients and navigate multiple systems, ensuring smooth patient flow and a high quality care experience.

Responsibilities

• Greets patients in a positive, helpful, and courteous manner.
• Answers and directs calls to appropriate personnel; takes messages as needed.
• Directs visitors and physician office patients to correct locations.
• Assists patients with questions about Patient Portal.
• Ensures waiting area and front desk are organized and presentable.
• Obtains demographic and insurance information in a timely and professional manner.
• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database.
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork.
• Receives/posts payments on accounts and provides receipts for payments.
• Prints and applies armbands to patients (if applicable).
• Escorts patients or arranges for transport to assigned room or service area.
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested.
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account and provides receipt for payments.
• Accesses/reviews work lists in multiple systems daily to view necessary tasks.
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner.
• Reconciles daily activities and resolves incomplete discharge information.
• Prepares and documents deposits.
• Reviews/researches/corrects/reports all rejected interface data and resolves all billing edits.
• Supports up-to-date office supplies and stock.
• May manage patient referrals and coordinate communications between referring and healthcare professionals.

Job description

North Mississippi Health Services is seeking an Admission & Discharge Specialist to manage patient admission and discharge activities, collect patient information and payments, and support scheduling while maintaining accurate records and assisting with claims and billing review.

The role requires strong communication and organizational skills to engage with patients and navigate multiple systems, ensuring smooth patient flow and a high quality care experience.