Admission and Discharge Specialist, Surgery Center

North Mississippi Health Services, Inc.; Tupelo (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

North Mississippi Health Services is hiring an Admission and Discharge Specialist for the Surgery Center to manage patient admissions and discharges, greet patients, collect demographics and insurance details, and support scheduling and billing processes.

You will maintain accurate records across systems, assist with financial counseling, and help ensure smooth patient flow in a fast-paced, team-based environment.

Qualifications

• Education: High School Diploma or GED required.
• Associate's Degree in Business or related field preferred.
• 1-3 years work experience in healthcare or administrative role.

Responsibilities

• Greet patients and direct calls and visitors.
• Collect and verify demographic and insurance information.
• Register admissions and process discharges in a timely manner.
• Support scheduling and patient portal usage.
• Provide financial counseling and assist with charity applications.

Skills

Customer service

Communication

Organization

Attention to detail

Microsoft Word/Outlook

Teamwork

Education

High School Diploma or GED

Associate's Degree in Business or related field

Tools

Microsoft Word

Microsoft Outlook

Registration systems

Job description

Admission and Discharge Specialist, Surgery Center

Job ID: 000GFI

Administrative Support - SURGERY CENTER JOINT VENTURE

Full Time - Day

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

JOB SUMMARY The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience.

JOB FUNCTIONS

• Customer Service: Greets patients in a positive, helpful, and courteous manner.
• Answers and directs calls to appropriate personnel; takes messages as needed.
• Directs visitors and physician office patients to correct locations.
• Assists patients with questions about Patient Portal.
• Ensures waiting area and front desk are organized and presentable.
• Obtains demographic and insurance information in a timely and professional manner. Admission:
• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database.
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork.
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments.
• Prints and applies armbands to patients (if applicable).
• Escorts patients or arranges for transport to assigned room or service area. Discharge:
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested.
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments.
• Reporting/Recordkeeping: Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal).
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner.
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information).
• Prepares and documents deposits.
• Bill Edit Review: Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.).
• Resolves all billing edits.
• Supplies: Properly maintains up-to-date office supplies and stock.
• Referrals: May be asked to manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers to ensure seamless transitions in patient care. Responsibilities may include reviewing medical records obtaining necessary medical records and scans and facilitating communications between referring and healthcare professionals. Travel between locations may be necessary based on operational needs
• Regulation: Adheres to NMHS Policies/Procedures/Guidelines.
  Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes.

QUALIFICATIONS

Education

• High School Diploma or GED Equivalent or equivalent. Required
• Associate's Degree in Business or related field. Preferred

Licenses and Certifications

Work Experience

• 1-3 years

Knowledge Skills and Abilities

• Strong organizational, customer service and communication (written and verbal) skills; required
• Strong mathematical skills and problem solving abilities; required
• Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
• Strong interpersonal skills; required
• Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required
• Must be detail oriented
• Must be able to work well within a team-oriented structure
• Must serve as a patient advocate
• Must efficiently and accurately register, admit, transfer patients and maintain discharges
• Must maintain registration data for all patient encounters in multiple systems, charges reconciled, billing and registration edits resolved, and tasks completed in an effective and efficient manner
• Must have daily interaction with patients, families, clinical staff, physicians, other support staff, visitors, and insurance companies/representatives
• Must have strong written and verbal communication skills/telephone etiquette
• Must be courteous and professional
• Must reflect a positive, caring attitude toward clinical staff, patients, co-workers – All encounters

Physical Demands

• Standing Constantly
• Walking Frequently
• Lifting/Carrying Frequently 50 lbs
• Pushing/Pulling Frequently
• Climbing Occassionally
• Balancing Occassionally
• Stooping/Kneeling/Bending Frequently
• Reaching/Over Head Work Frequently
• Grasping Frequently
• Speaking Occassionally
• Hearing Constantly
• Repetitive Motions Constantly
• Eye/Hand/Foot Coordinations Frequently

Benefits A****vailable

• Continuing Education
• 403B Retirement Plan with Employer Match Contributions
• Pet, Identity Theft and Legal Services Insurance
• Wellness Programs and Incentives
• Employee Assistance Program
• Medical Benefits
• License+ Certification Reimbursement
• Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
• Employee Discount Program
• Other:
• Early Access to Earned Wages
• Tuition Assistance
• Relocation Assistance
• Paid Time Away
• Special Employee Rates at NMMC Wellness Centers

Requirements

No additional requirements from any stated in the above description.

Education

You must have the following education to apply:

You must have a High School Diploma or GED or higher