Patient Access Days - 32 Hours - Imaging

1810 Wentworth-Douglass Hospital; Dover (DE); On-site; USD 24,000 - 35,000; Part time

Job summary

Mass General Brigham is hiring a part-time Day Shift Admitting Clerk at onsite location 789 Central Avenue to ensure smooth patient check-in/out and accurate collection of demographics and insurance information. You will explain policies, schedule appointments, and handle payments with care.

Responsibilities include verifying insurance, entering data into systems, obtaining pre-authorization when needed, and addressing patient questions, escalating complex issues to senior staff as required.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Medical terminology

Insurance verification procedures

Communication skills

Attention to detail

Basic computer proficiency

Education

High School Diploma or Equivalent

Job description

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

32hrs - Day Shift Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Qualifications

Part Time - Day Shift

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Essential Functions

• -Greet patients in a professional and friendly manner
• -Collect and verify patient demographic and insurance information, as well as enter information into systems
• -Schedule appointments and confirm patient information
• -Explain insurance and billing policies/procedures to patients
• -Process payments and provide receipts
• -Obtain pre-authorization for procedures as needed
• -Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 789 Central Avenue
• Scheduled Weekly Hours 32
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $17.71 - $25.28/Hourly
• Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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• Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.