Patient Access Representative

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 23,000 - 39,000; Full time

Job summary

2200 The Brigham and Women's Hospital, Inc. is seeking a Patient Access Specialist to ensure accurate collection and recording of patient information, greeting patients, and facilitating a smooth registration process to support patient care and billing workflows.

The role requires knowledge of insurance verification, HIPAA compliance, and strong communication skills in a fast-paced, team-oriented environment at our Boston campus.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of healthcare experience in patient access/registration.
• Knowledge of medical terminology and insurance verification.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Greet patients and families professionally.
• Verify insurance coverage and pre-authorization requirements.
• Collect and enter patient demographics and insurance information into EMR.
• Obtain necessary signatures for consent and authorization forms.
• Resolve insurance and billing-related issues.
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.
• Adhere to HIPAA regulations and patient confidentiality guidelines.

Skills

Insurance verification

Customer service

Medical terminology

Communication

Teamwork

HIPAA compliance

Education

High School Diploma or Equivalent

Job description

Job Summary

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Does this position require Patient Care? No

Essential Functions

• Greet patients and families in a professional and welcoming manner
• Verify insurance coverage and pre-authorization requirements
• Collect and enter patient demographics and insurance information into electronic medical records
• Ensure accurate and complete collection of patient demographic and insurance information
• Obtain necessary signatures for consent and authorization forms
• Resolve insurance and billing-related issues
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
• Adhere to all HIPAA regulations and patient confidentiality guidelines

Qualifications

• Education: High School Diploma or Equivalent required

Licenses and Credentials

• Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance verification procedures.
• Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
• Excellent communication skills, both written and verbal.
• Ability to work well in a fast-paced environment.
• Ability to work effectively in a team-oriented setting.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation Constantly (67-100%)
• Fine Manipulation Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Hybrid Work Location 221 Longwood Avenue

Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $19.81 - $28.30/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.