Patient Access Coordinator: Scheduling & Insurance

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to manage physician appointment scheduling, pre-registration and registration tasks, insurance verification, and patient liability determination. The role ensures accurate demographic and insurance data and supports clinical and financial needs in a single coordinated transaction.

You will assist clinical staff and patients by providing up-to-date information on products and services, schedule follow-up

Qualifications

• Customer service oriented and able to handle diverse inquiries.
• Strong communication and interpersonal skills for interacting with staff and patients.

Responsibilities

• Schedule return appointments and other appointments as assigned.
• Support physicians and patients by coordinating requests and ensuring needs are met in one interaction.
• Gather accurate appointment, demographic and insurance information to support clinical and financial needs, including changes to insurance or patient details.
• Resolve routine and complex customer problems and direct customers to appropriate resources.
• Always create a positive first impression.

Skills

Customer service

Communication

Education

High School diploma or GED

Tools

EMR system

Scheduling system

ABN

Eligibility software

Document management software

Job description

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to manage physician appointment scheduling, pre-registration and registration tasks, insurance verification, and patient liability determination. The role ensures accurate demographic and insurance data and supports clinical and financial needs in a single coordinated transaction.

You will assist clinical staff and patients by providing up-to-date information on products and services, schedule follow-up