Patient Access Coordinator- Medical Imaging

1 Overlake Medical Center & Clinics; United States; On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000

Generous retirement plan matching

Pre-tax and Roth retirement plans

Employee Assistance Program

Caregiver support program

Free parking and Orca transit passes

Job summary

Overlake Medical Center is seeking an admissions/registration professional to greet patients, collect demographic and financial data, and handle initial payments and signatures at the registration desk. This 1.0 FTE role operates Monday to Friday, 08:30–17:00, on site at Overlake.

Ideal candidates will have a high school diploma (bachelor’s preferred), strong customer service skills, and knowledge of insurance processes. Training in medical terminology and hospital finance is a plus.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Experience in admission/registration or frontline customer contact.
• Excellent customer service and interpersonal skills required.
• Knowledge of insurance (HMO/PPO) and state/federal programs.

Responsibilities

• Greet and orient patients and visitors to the hospital.
• Interview patients to collect demographic and financial data for registration.
• Collect payments, obtain signatures, and explain hospital policies.
• Perform assigned duties in a fast-paced environment.

Skills

Customer service

Interview patients

Interpersonal skills

Professionalism

Teamwork

Typing 50 WPM

10-key data entry

Insurance processes

Education

High School Diploma

Bachelor's Degree preferred

Medical terminology training

Hospital finance training

Customer relations training

Job description

Welcome to a medical center where you're the center of attention. Pay range: - Hourly $24.49 - $36.74 Job Posting Responsible for exemplary customer service in greeting and orientation of patients and visitors to the hospital. Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly. Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services. Performs other duties as assigned.

1.0 FTE Monday - Friday 0830-1700

Qualifications

High School Diploma required, Bachelors Degree preferred. Formal training in medical terminology, hospital finance and customer relations a plus. Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting. Demonstrated customer service skills required. Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with other Overlake personnel are required. Outstanding professionalism, poise and tact in appearance, manner and personality. Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs. Must be articulate and skilled in teaching patients how to access the healthcare system. Ability to type 50 WPM and use 10-key accurately. Knowledge of medical terminology and hospital processes required. Ability to work independently and in a team environment. Must have the ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row. Local, visible leaders who care about you. A values-based work environment.

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay? Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]

Overlake Medical Center is a 349-bed, nonprofit regional medical center offering a full range of advanced medical services to the Puget Sound region. Led by a volunteer board of trustees, we employ nearly 3,000 people and have some 1,000 active and courtesy providers on our medical staff, including more than 200 providers who are employed by the organization. We were the first Level III Trauma Center on the Eastside and we are known for providing award-winning, compassionate and patient-centered care. Our commitment to maintaining the highest standards in medical care is a major reason our patients and their families choose Overlake. It is also the reason why we've received many awards and recognitions both regionally and nationally. Overlake was started by community volunteers, and still depends upon volunteers to support the operations of the hospital. Find out more about volunteer opportunities. To find out how to get to Overlake, view our maps and directions. Overlake has a variety of publications that you can receive in your home for added health and wellness information in addition to our annual report. We also produce a community health needs assessment (CHNA) and Implementation Strategy to help us outline how the hospital will give back to the community in the form of health care and other community health services to address unmet community needs. For questions and comments related to CHNA, please email us.

COVID-19 vaccination requirement: After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.