Patient Access Coordinator II- Full Time Nights

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Generous PTO

BRG Fit program

Job summary

Baton Rouge General is seeking a Patient Access Coordinator to deliver excellent customer service during the patient access/intake process and support the revenue cycle.

You will perform pre-registration, registration, and collections with accuracy, maintain patient privacy, and lead the process when supervisors are absent. We offer comprehensive benefits, professional development, generous PTO, and a supportive team that values work-life balance.

Qualifications

• Two years' experience in Insurance or Patient Registration in a healthcare environment.
• Associate or BA degree may substitute for experience (as approved).
• High School Diploma or GED required; higher education preferred.
• Intermediate computer skills (Windows, Excel, Word, Outlook).
• CHAA certification preferred within 6 months of hire.
• Excellent telephone and communication skills.
• Basic knowledge of medical terminology.
• Ability to enter data using multiple computer applications.

Responsibilities

• Facilitate patient safety with accurate and timely patient identification.
• Complete patient access processes (pre-registration, registration, collections) timely and accurately.
• Conduct confidential and professional interviews for patient registration and discharge collections.
• Request, collect, and receipt monies according to financial policies.
• Activate accounts and disseminate charts appropriately.
• Function as Lead for patient access/intake process when Supervisor or Director is not on duty.
• Assist in audits, denial reports, and staff education on procedures and processes.
• Perform all other duties as assigned.
• What sets BRG apart: commitment to patients and team care.

Skills

Customer service

Insurance/registration experience

Teamwork/initiative

Privacy/dignity

Telephone skills

Medical terminology

Data entry across apps

Inter computer skills

CHAA certification

Education

Associate or BA degree in business-related field

High School Diploma or GED

Tools

Windows

Excel

Word

Outlook

Job description

Join Our Team as a Patient Access Coordinator!

What We're Looking For

• Excellent customer service skills and a commitment to patient care
• Initiative, teamwork, and respect for privacy and dignity
• Two years' experience in Insurance or Patient Registration in a healthcare environment (Associate or BA degree in a business-related field may substitute for experience, as approved)
• Customer service experience required
• High School Diploma or GED required; higher education preferred
• Intermediate computer skills (Windows, Excel, Word, Outlook)
• CHAA certification preferred within 6 months of hire
• Ability to enter data using multiple computer applications
• Excellent telephone and communication skills
• Basic knowledge of medical terminology
• Why You'll Love Working With Us: At Baton Rouge General, our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.
• Comprehensive benefits program for you and your family
• Professional development and support
• Generous paid time off, flexible positions, and our Baton Rouge General Fit! program
• Nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state
• Check out our employee perks.

https://www.brgeneral.org/about/careers/perks

What You Will Do

Provide excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle to support efficiency, cost reduction, and service improvement. Perform duties according to established hospital procedures for the age population served, as defined in the department's scope of service.

Essential Job Functions

• Facilitate patient safety with accurate and timely patient identification
• Complete patient access processes (pre-registration, registration, collections) timely and accurately
• Conduct confidential and professional interviews for patient registration and discharge collections
• Request, collect, and receipt monies according to financial policies
• Activate accounts and disseminate charts appropriately
• Function as Lead for patient access/intake process when Supervisor or Director is not on duty
• Assist in audits, denial reports, and staff education on procedures and processes
• Perform all other duties as assigned
• What Sets BRG Apart: At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non‑clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end‑of‑life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.