Patient Access Coordinator I, Fairview Range Hibbing Clinic

Fairview Health Services; Hibbing (MN); On-site; USD 32,000 - 48,000; Full time

Job summary

Fairview Range is seeking a Patient Access Coordinator I to join the Hibbing, MN care team. The role includes registering and scheduling patients, answering phones, and data entry into the EMR with strong customer service.

The position may require coverage at Nashwauk and Mountain Iron, with shifts of 8 hours, and potential opening/closing responsibilities. Benefits are offered with a comprehensive plan.

Qualifications

• High School Diploma or equivalent.
• Experience with computers, typing, and telephone duties.
• Preferred: knowledge of medical terminology.
• Preferred: experience with registration and scheduling, insurance verification, and understanding health plans.

Responsibilities

• Perform Registration and Scheduling Specialist duties.
• Answer the phone in a courteous, efficient manner within an established time frame.
• Collect and verify patient data and enter into the EMR accurately.
• Coordinate and schedule patient appointments according to approved flow.
• Open/close the facility or float to another site as needed.
• Assist care team to ensure an excellent patient experience.
• Process payments and assist with balances and billing questions.
• Handle complaints and document in the complaints database.

Skills

Customer service

Typing

Phone duties

Data entry

Education

High School Diploma or equivalent

Job description

Job Overview

Fairview Range is looking for a Patient Access Coordinator I to join our care team at the Fairview Range Clinic in Hibbing, MN!

The Patient Access Coordinator I (PAC I) performs clerical tasks such as answering phones and processing paperwork. The Patient Access Coordinator I performs Registration/Scheduling duties along with necessary clerical/secretarial duties. Must be able to perform multiple tasks at same time and demonstrate excellent customer service skills at all times.

Schedule:

This position will work 72 to 80 hours per two weeks. The shift length will be 8-hours on the day/evening shift. Weekends: As needed. This position will be primarily based in Hibbing but may provide coverage in Nashwauk and Mountain Iron as needed.

About this facility

We provide high quality health care for the entire family from newborn to geriatric, with the full range of primary and specialty care services. With clinics located in Hibbing, Mountain Iron, and Nashwauk, we provide convenient and easy access to our care services. Through our relationship with Fairview, your local primary care provider can extend direct access to the physician specialists and advanced services offered by University of Minnesota Physicians to you and your family.

• 60+ service lines
• Primary care includes over 20 providers and more than 50 support staff that see patients in Hibbing, Mt. Iron, and Nashwauk.
• Specialty care includes over 35 providers and more than 40 support staff that see patients in Hibbing and Mt. Iron.
• Specialty departments include surgical services, orthopedics, OB/GYN, ENT, allergy, wound care, podiatry, and more.
• Care team includes Physicians, Advanced Practice Providers, RN Care Coordinators, RNs, LPNs, MAs, Patient Access Coordinators
• Hospital-based clinic system

About Fairview Range

Fairview Range is an affiliate of Fairview Health Services. Together, we offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs. The most comprehensive health care network in northeastern Minnesota, Fairview Range includes Fairview Range Hospital, Fairview Range Clinics (with locations in Hibbing, Nashwauk, and Mountain Iron), and Fairview Range Home Care and Hospice.

As a Patient Access Coordinator I, you will:

• Perform Registration and Scheduling Specialist duties.
• Answer the phone in a courteous, efficient manner within an established time frame.
• Collects and verifies all patient data from patients and enter into the EMR accurately.
• Coordinate and schedules patient appointments according to scheduling approved flow.
• Hours vary and you may be asked to open and close the facility and/or float to another site.
• Collect, data entry, register, and schedules workers compensation, TPL, Auto Accident claims by following the approved flow.
• Performs additional related responsibilities as required or assigned.
• Collects payments, closes batch at each night prior to leaving.
• Work with our customer service reps to help patients with any balances.
• Process disability, accident, etc. forms.
• Answer questions presented by patients regarding their accounts, insurance questions etc.
• Listen and gather patient complaints and enters into our complaints database.
• Assist Care team (nurse, PAC II, and physician) whenever possible with many numerous tasks to ensure an excellent patient experience.
• Order supplies for the department.
• Willingness to keep up with constant insurance plan changes.
• Perform other duties as assigned

Required Qualifications

• High School Diploma or equivalent
• Verifiable work experience with computers, typing, and telephone duties.

Preferred Qualifications

• Knowledge of medical terminology
• Experience in Registration and Scheduling
• Experience with insurance verification
• Understanding of various health insurance plans
• Certified Revenue Cycle Specialist

Benefit Overview

Fairview Range offers a generous benefits package, including but not limited to medical, dental, vision, PTO and Sick and Safe Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/rguswmesa

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status