Patient Access Coordinator

Hanger Clinic; Village of Johnson City (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Hanger Clinic is seeking a Patient Access Coordinator to provide exceptional customer service and manage front office activities. This full-time role requires a high school diploma and customer service experience, with responsibilities including patient information management and compliance with regulations. Join a leading provider of orthotic and prosthetic services and make a difference in patient care.

Benefits

Competitive compensation packages

Paid holidays and PTO

Medical, Dental, Vision benefits

401k plan

Paid parental leave

Employee referral bonuses

Mentorship programs

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or administrative experience required.
• Experience as a receptionist or in medical front office procedures preferred.

Responsibilities

• Coordinate and manage front office activities.
• Gather patient and insurance information accurately.
• Maintain excellent relationships with patients and referral sources.

Skills

Interpersonal skills

Communication skills

Typing speed

Ability to work with handicapped individuals

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Patient Access Coordinator

Job ID: 2025-29696

Number of Positions: 1

Location: US-NY-Johnson City

Telecommute: Location-Specific Position

Employment Type: Full-Time

Category: Medical Office Professionals

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering advanced solutions, clinically differentiated programs, and unmatched customer service. Hanger's Patient Care segment is the largest owner and operator of O&P clinics nationwide. Our vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, and value. Our employees touch thousands of lives daily, helping people achieve new levels of mobility and freedom.

Could This Be For You?

Provide the highest level of customer service to patients, staff, and referral sources by coordinating and managing front office activities. Accurately gather patient and insurance information, ensuring compliance with relevant laws, regulations, and company policies. Maintain excellent relationships with patients and referral sources.

Your Impact

• Ensure top-tier customer service to patients, colleagues, and referral sources.
• Maintain accurate patient files in compliance with Hanger Policies.
• Protect patient privacy and security per HIPAA regulations.
• Assist with patient follow-up and quality assurance to ensure satisfaction.
• Enter patient demographics and verify insurance details.
• Manage multiple phone lines efficiently.
• Record clear, concise, and accurate documentation.
• File patient charts and documentation following guidelines.
• Coordinate scheduling to ensure proper coverage of appointments and calls.
• Perform additional duties or projects as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Preferably, a good fit for the role as determined by the Talent Sorter assessment.
• Less than one year of customer service or administrative experience required.
• Experience as a receptionist or in medical front office procedures preferred.
• Must have or be eligible for a valid driver's license and meet driving record standards.

Additional Success Factors

• Strong interpersonal and communication skills, both oral and written.
• Typing speed of 30 words per minute with accuracy.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system, medical terminology, and reimbursement processes preferred.
• Proficient in Windows-based software, email, and office equipment.
• Act with integrity, prioritize patient trust, foster collaboration, and innovate solutions.
• Pay range in New York State: $20.00 - $24.00/hour plus bonuses and benefits.

Our Investment in You

• Competitive compensation packages
• Paid holidays and PTO
• Medical, Dental, Vision benefits
• 401k plan
• Paid parental leave
• Employee referral bonuses
• Mentorship programs

Hanger, Inc. is committed to equal employment opportunity and prohibits discrimination or harassment based on protected characteristics. We comply with all applicable laws.