Patient Services Representative - East Bend

Central-Oregon-Pediatric-Associates; Bend (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k and Profit sharing

HSA, HRA and FSA Enrollment

Medical, Life, Vision and Dental

Supplemental insurance Options

Pediatric Care Benefits

Employee Assistance Program (EAP)

Working with Amazing Kids

Job summary

Central Oregon Pediatric Associates (COPA) seeks a friendly Patient Services Representative for our Redmond clinic to greet families, schedule appointments, verify insurance, and support EMR documentation. You will be the first friendly face and help patients navigate COPA’s patient portal.

This role blends organization, technology, and compassion to maintain a smooth daily clinic flow. Strong customer service, HIPAA awareness, and flexibility to cover multiple sites are valued.

Qualifications

• High School diploma or equivalent required.
• Three years of customer service experience required; clerical/clinical setting preferred.
• Bilingual in Spanish and English a plus.
• Epic EMR experience preferred.
• Proficient with Microsoft Office Suite; strong phone and computer skills.

Responsibilities

• Greet patients and manage calls to create a welcoming clinic experience.
• Register patients, schedule appointments, verify insurance, and document in EMR.
• Coordinate interdepartmental communication to support daily clinic operations.
• Handle administrative tasks including scanning, forms, payments, audits, and patient portal support.
• Maintain HIPAA compliance and support workflow, problem-solving, and team training.

Skills

Customer service

Phone handling

Verbal communication

EMR/documentation

Microsoft Office

Education

High school diploma

Tools

EMR system

Microsoft Office

Job description

Location

Redmond Clinic

Schedule

Wednesday–Friday: 8:00 a.m.–5:00 p.m and Saturday - Sunday 7:30 a.m. - 4:00 p.m.

Shift Differentials

An additional $5.00 per hour for all hours worked on Saturdays and Sundays.

The Opportunity

At COPA, our Patient Services Representatives are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check-out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported.

The Company

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

The Job

• Deliver exceptional customer service while greeting patients, managing calls, and creating a welcoming clinic experience
• Accurately handle patient registration, scheduling, insurance verification, and EMR documentation
• Coordinate communication across departments to support smooth daily clinic operations
• Manage administrative tasks including scanning, forms, payments, audits, and patient portal support
• Maintain compliance with HIPAA and organizational standards while supporting workflow, problem-solving, and team training

Benefits

• 401k and Profit sharing
• HSA, HRA and FSA Enrollment
• Medical, Life, Vision and Dental Insurance
• Supplemental insurance Options
• Pediatric Care Benefits
• Employee Assistance Program (EAP)
• Working with Amazing Kids

Requirements

Education and Certification

• High School diploma or equivalent required
• Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.)

Experience

• Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks. Ability to handle the changing needs of the department and organization
• Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes
• Epic EMR experience preferred. Proficient with Microsoft Office Suite
• Bilingual in Spanish and English a plus

Physical Requirements

• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception
• Must be able to wear appropriate personal protective equipment (PPE) as required

Working Conditions

• Work inside in a general medical office or personal office (HIPAA Compliant) Setting with ergonomically configured equipment
• Travel between COPA clinics, business office and community partners as required

This job description is intended to provide a general overview of the position and is not an all-inclusive list of duties, responsibilities, or expectations. Responsibilities may change as business needs evolve.